What are the responsibilities and job description for the Program Research Analyst (Hospitality) position at 1440 Multiversity?
Join Our Team at 1440 Multiversity
Program Research Analyst
1440 Multiversity is a nonprofit philanthropic learning destination nestled in the redwoods of the Santa Cruz Mountains. Every booking serves our community and advances our mission of creating hope for living well. Through immersive educational programs we inspire people to Live Well, Lead Well, Love Well, Work Well, and Wonder Well.
At 1440, hospitality is more than service - it's Deep Hospitality. Every team member plays a role in shaping meaningful guest experiences while contributing to a mission-driven culture of care, learning, and transformation.
Why Work Here
We believe our employees are our greatest resource. When you join 1440, you become part of a purpose-driven organization where your work truly matters.
You can expect:
Mission-Aligned Culture - Be part of a values-driven nonprofit where your work supports personal growth, community impact, and lifelong learning.
Collaborative Environment - Work cross-functionally with multiple teams.
Growth & Learning - Opportunities to develop technical, analytical, and strategic skills in a dynamic setting.
Competitive Compensation & Benefits - Including health, dental, vision, retirement plans, paid time off, and more.
About the Role
Reporting to the Director of Programming and Education, the Program Research Analyst (PRA) supports the operational and analytical backbone of our educational programming. This role is responsible for managing and auditing program data, supporting learning requirement tracking, and strengthening the vetting process for partner organizations and adjunct faculty to ensure alignment with 1440's learning pillars and exempt status requirements.
This is a highly analytical role requiring strong technical skills across property management systems (PMS), Delphi.fdc, Salesforce, Oracle databases, and advanced Excel tools. The PRA plays a critical role in transforming data into actionable insights that support program quality, compliance, and strategic planning.
What You'll Do
Data & Systems Management
Maintain audit reports across PMS, Delphi, and Oracle systems
Run complex database queries to support program analysis and forecasting
Utilize advanced Excel tools (pivot tables, VLOOKUP, macros) to analyze trends and produce dashboards
Monitor and ensure data accuracy across all programming and reporting systems
Support system upgrades and troubleshoot data or platform issues
Program & Operational Support
Gather and evaluate learning and faculty requirements to support exempt status and learning pillar alignment
Prepare program documentation including turnovers, program briefs, activity reporting, site visit alerts, and communiqués
Support strategic planning, forecasting, goal tracking, and production reporting
Collaborate closely with all teams
Provide end-user training and technical support as needed
Process Improvement & Collaboration
Identify opportunities for automation and workflow improvements
Translate stakeholder needs into actionable reporting and system solutions
Participate in program, events, operations, and strategy meetings
What We're Looking For
Education & Experience
Required: High school diploma or GED
Preferred: Bachelor's degree in Information Systems, Computer Science, Business, or related field
Preferred: 3 years in a business analyst or data-focused role, ideally in hospitality, nonprofit, service, or education environments
Technical Skills
Strong experience with PMS systems, Delphi.fdc, Salesforce, and Oracle databases
Advanced Excel proficiency (including formulas, pivot tables, lookups, macros)
Strong data validation, auditing, and reporting skills
Professional Strengths
Strong analytical and problem-solving abilities
Excellent communication and cross-department collaboration skills
High attention to detail with strong organizational discipline
Proactive mindset with a passion for continuous improvement
Alignment with 1440's culture of Deep Hospitality and mission-driven service
Physical & Work Environment
This role may require occasional standing, walking, lifting (up to 50 lbs), and working in both office and operational environments, including occasional exposure to outdoor conditions and moderate noise levels. Reasonable accommodations will be provided as needed.