What are the responsibilities and job description for the Outlet Host/Hostess - HRC Foxwoods position at 141 Hard Rock Cafe International (STP) Inc?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Native Americans receive preference in accordance with Tribal Laws.
PHYSICAL DEMANDS
- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment