What are the responsibilities and job description for the Retail and Merchandise Manager position at 13FEG OPS?
Position: Retail and Merchandise Manager
Location: Denver, CO (may start remote within the U.S. if not in Denver CO, relocation to Denver required within an agreed timeframe)
Reports To: Director of Non-Ticketed Revenue
Type of Job: Full-time, with travel up to 20%
Location: Denver, CO (may start remote within the U.S. if not in Denver CO, relocation to Denver required within an agreed timeframe)
Reports To: Director of Non-Ticketed Revenue
Type of Job: Full-time, with travel up to 20%
About Thirteenth Floor Entertainment Group
Thirteenth Floor Entertainment Group is a themed immersive entertainment company and the world’s largest operator of Halloween-themed live event properties and location-based entertainment experiences. We are the only company in the country to produce haunted house attractions on a national scale, operating across eighteen markets from Florida to California. Headquartered in Denver, Colorado, we are a rapidly growing, fast-paced, and highly collaborative organization. Our properties are world-class, and we believe that to truly entertain, we must push the boundaries of what is expected and deliver an astonishing experience every time. A curious, always-learning, and flexible approach to the task at hand is imperative to this role. If this excites you, keep reading!
Position Summary
Thirteenth Floor Entertainment Group is seeking an experienced, diligent, and dynamic Retail and Merchandise Manager to join our team. This position works across all business units to develop, implement, and manage the overall retail merchandising strategy and objectives for all locations within our business portfolio. You will own inventory management, visual merchandising, and store layout and design, ensuring a consistent, high-quality guest experience that supports revenue growth across multiple locations and event formats.
Responsibilities
This role includes coordination, management, and ownership of the following areas:
- Own all aspects of POS inventory management for all locations, including initial inventory build, daily maintenance, real-time updates, and end-of-season analysis.
- Create, manage, and implement the company’s visual merchandising strategy, including visual concepts, project standards, signage, floor plans, and fixture plans.
- Partner with on-site leadership and sales staff to ensure all merchandising plans are executed consistently and maintained for the duration of each season.
- Lead execution of load-in operations for temporary events across the U.S., ensuring timely and accurate deployment of merchandise, fixtures, and displays.
- Coordinate inventory management reporting and processes for all consignment vendors.
- Lead and execute communication of merchandising plans, strategies, and initiatives to the field and across departments.
- Visit locations during the season to audit merchandising, provide coaching, and ensure adherence to company standards.
- Own overall store design and floor plans to optimize guest flow, product visibility, and sales performance.
Education/Experience:
- Bachelor’s degree in a related field, or 3 years of experience in a similar position.
- Multi-unit support and leadership experience.
- High-volume operations experience in entertainment, attractions, or sports strongly preferred.
Required Experience and Skills:
- Experience with permanent, temporary, and mobile operations.
- Extensive POS experience, including inventory creation and management; Square experience strongly preferred.
- Previous multi-unit retail experience required.
- Inventory and cost control management experience.
- Experience coaching and training location managers and frontline teams.
- Experience coordinating cross-functional product launches with multiple departments.
- Signage planning experience, including templates for location signage, point-of-sale materials, and menu boards.
- Experience developing display standards, plan-o-grams, and equipment standards for retail environments.
Location & Work Arrangement
This role is based in Denver, Colorado. For the right candidate, we are open to starting in a remote work-from-home capacity within the United States, with the expectation that the employee will relocate to the Denver area within an agreed-upon timeframe to be discussed during the interview and offer process. Once relocated, the position will primarily be on-site.
Benefits
We offer a competitive and comprehensive benefits package for eligible full-time employees, which may include:
- Flexible Time Off (FTO) program for exempt full-time employees, to be used for vacation, personal time, and illness, subject to manager approval and business needs
- Medical, dental, and vision insurance with multiple plan options.
- 401(k) retirement pl
- Company perks such as complimentary or discounted event tickets, employee discounts, and exclusive merchandise opportunities.
Specific eligibility, waiting periods, and coverage details are provided upon hire and are governed by the official plan documents and company policies.