What are the responsibilities and job description for the Team Lead ( Crisp & Green) position at 1351 MADISON AVE LLC?
CRISP & GREEN™ is seeking a talented Service Lead to add to our team!
CRISP & GREEN® is where individuals go to experience healthy and delicious food. To ensure that guests receive the best service and food each and every time, we need enthusiastic, positive and motivated leaders. Our Team Leads are the champions of delivering an exceptional guest experience. The Team will lead their team with an eye on the food, feel, and flow of the restaurant each shift. It is vital that our Team Leads can coach and inspire teams to deliver and maintain the crisp standard, 100% of the time.
Position Summary
As a Team Leads, you will be the role model amongst our team and maintain our crisp standards in regards to food safety and quality. You will be a mentor, coach, and leader that our teams will want to emulate. We see the Team Leaders as an absolutely vital role in our continued success and growth as a company
Key Responsibilities
Training & Development:
- Provide peer-to-peer training and coaching to Team Members.
- Assist in onboarding new hires and reinforcing skill development.
Operational Support:
- Support shift execution under direct supervision of the GM/AGM or Certified Team Lead.
- Maintain food safety, cleanliness, and operational standards.
Guest Experience:
- Model exceptional hospitality and assist with guest interactions, escalating complex issues to management.
Culture & Teamwork:
- Foster a positive team environment by modeling Steele Brands’ values of wellness, integrity, and hospitality.
- Support communication between Team Members and management.
Required Experience & Qualifications
- Minimum 6 months restaurant experience (fast-casual or QSR preferred).
- Completion of Steele Brands’ Team Lead Training program.
- Strong communication and teamwork skills.
Core Competencies
- Peer Coaching: Helps train and support Team Members.
- Guest Focus: Delivers outstanding hospitality and escalates guest concerns appropriately.
- Adaptability: Maintains composure in a fast-paced environment.
- Collaboration: Works closely with management and peers to achieve goals.