Host

About the Role:

As a Host, you will be the first point of contact for our guests, setting the tone for their experience. Your primary responsibility will be to warmly welcome guests and ensure a smooth flow of service within the establishment. You will play a crucial role in creating a positive atmosphere, addressing guest inquiries, and providing information about our services and offerings. By effectively coordinating with the team, you will help maintain high standards of customer satisfaction and operational efficiency. Ultimately, your efforts will contribute to building lasting relationships with our guests and enhancing their overall experience.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Knowledge of food and beverage service.

Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage wait list and seating arrangements to optimize guest flow and minimize wait times.
• Provide guests with information about menu items, specials offered.
• Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction.
• Address guest inquiries and resolve any issues or complaints in a courteous manner.
• Answer incoming telephone calls
• Set and clear tables if needed
• Maintain a clean and organized desk area
• Perform restroom check every 30 minutes to maintain cleanliness
• Perform phone “to go” orders

Benefits:

• Paid time off, 1 hour per every 40 hours worked up to year 3; 1.54 hours per every 40 hours worked thereafter; eligible after 90 days.

• Holiday Pay: Easter, Thanksgiving Day, Christmas Day paid 1.5 times base wage if worked, based on eligibility.

• Medical, dental, vision and life insurance plans available. Eligibility after 60 days, working 30 hours per week (average)

• Employee meal discounts on shift (50%) and off shift (30%)

• Referral bonuses up to $400 per referral.

• Flexible work schedules

• Opportunity for growth and career planning

13 Coins Commitment: 13 Coins is committed to developing each of our individual team members and setting them up for success by providing initial training courses and then continuous 1:1 development sessions. It is our priority to ensure that you feel equipped to do your job well and feel supported by your team.