Program Manager

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities? MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. Overview Do you enjoy leading teams and supporting individuals in a community-based, program-focused setting? Paragon Community Services (PCS), a MyPath Company, offers meaningful day programming and community integration opportunities for adults with intellectual and developmental disabilities. Our mission is to provide enriching experiences and compassionate support that empower participants to grow, thrive, and lead fulfilling lives while fostering a respectful, inclusive, and collaborative workplace for all team members. Job Summary We are seeking a dedicated and experienced Program Manager II to join our team. In this role, you will provide leadership and supervision for Team Leaders and Direct Support Professionals while ensuring the smooth daily operations of the program. You will assist employees and participants, monitor progress toward individual goals, and maintain a safe, structured, and empowering environment. This is a meaningful opportunity to make a lasting impact in the lives of others and be part of a team that values respect, empowerment, and inclusion. Key Responsibilities Leadership & Staff Supervision Supervise, mentor, and coach Team Leaders and Direct Support Professionals Serve as primary backup for the Program Coordinator, providing guidance, problem-solving, and senior-level support Participate in hiring, training, scheduling, and performance management of staff Foster a positive, collaborative, and safe team culture Program Operations & Participant Support Oversee daily program operations, ensuring policies, procedures, and participant care standards are followed Manage participant attendance, progress tracking, and goal implementation through structured activities and progress reviews Provide direct care as needed, including supporting daily routines, personal care, and medication administration Maintain accurate documentation of participant progress, incidents, and medical concerns Health, Safety & Compliance Monitor and promote participants’ health, safety, and overall well-being in all settings Respond effectively to emergencies, behavioral incidents, or safety concerns using only approved techniques and protocols Ensure compliance with all agency policies, procedures, and regulatory requirements Team Collaboration & Communication Collaborate with Program Coordinators, Managers, and other team members to support participants’ success and quality of life Attend team meetings, training sessions, and contribute to team-based program planning Communicate effectively and respectfully with participants, families, and coworkers Schedule Monday through Friday, daytime shifts (typical business hours) Occasional flexibility required based on program and participant needs Comprehensive Employee Benefits Package At Paragon Community Services, a MyPath Company, we are committed to supporting our employees’ well-being, financial security, and professional growth. Our benefits package includes: Financial & Retirement Benefits 401(k) Retirement Plan with MyPath Financial Wellness Resources Employee Stock Ownership Plan (ESOP) On-demand Access to Earned Wages Tuition Reimbursement Health & Wellness Medical, Prescription, Dental, and Vision Plans Flexible Spending Accounts (FSA) Life & Disability Insurance Voluntary Life Insurance Options Accident, Critical Illness, and Hospital Indemnity Insurance My Voyage Wellness Program Work-Life Balance & Additional Perks Paid Time Off (PTO) Accrual Employee Assistance Program (EAP) Childcare Search Assistance Employee Discount Program via PerkSpot Pet Insurance Discount Qualifications Experience High School Diploma, GED, or equivalent required; additional education in human services or related field preferred Minimum 2 years’ experience supporting individuals with intellectual/developmental disabilities Minimum 1 year supervisory experience in a program or direct care setting Required Skills & Attributes Strong leadership, communication, and problem-solving skills Ability to maintain a calm and effective demeanor in emergency and stressful situations Ability to work independently and as part of a team to deliver high-quality program oversight Ability to effectively implement approved physical intervention techniques Additional Requirements Valid driver’s license and acceptable driving record Willingness to work with participants in a variety of environments, including home, recreational, and community settings Additional Information MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with. If you find fulfillment in helping others and want opportunities to build a career, MyPath may be your path to a promising future. Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do. MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proud to be a 100% employee owned company (ESOP). At MyPath our caregivers are also our owners!