What are the responsibilities and job description for the Plumbing Service Tech position at 128 Plumbing, Heating, Cooling & Electric?
Plumbing Service Tech
128 Plumbing, Heating, Cooling & Electric
Wakefield, MA
About Us:
For over 30 Years, we’ve been providing five-star quality service and installation in the Greater Boston, North Shore and Merrimack Valley. We take pride in completing our work down to the very last detail. The highest level of service and workmanship is what keeps us moving. Learn how our management, office staff and technicians can help you become more successful and excel in your trade.
About You:
You work hard. You love helping people. You want to create opportunities for your life and are seeking a better work culture. You want to have a career with a growing company where you don't have to look for a job ever again.
Responsibilities for the Plumbing Service Tech:
- Demonstrate the core values every single day: Service, Teamwork, and Development
- Strive for nothing below a 5-Star Customer Experience on every call
- Arrive on time and well-groomed
- Complete all calls efficiently, troubleshoot malfunctions and educate customers
- Show yourself as a knowledgeable professional when providing options on repair and replacement
- Assist customers in choosing maintenance plans and financing options
- Work alongside the dispatcher and project managers to ensure overall success of the business
- Maintain your truck with stocked inventory
- Participate actively in all trainings and morning meetings
- Be accurate and timely with invoices, time cards, feedback, and option sheets
Qualifications for the Plumbing Service Tech:
- Must be mechanically inclined
- Must have passion for exceptional service
- Must enjoy serving and helping others
- Must have pride in workmanship
- Must pass drug test, background check, and have a clean driving record
- Must have 5 years of experience
- Must have excellent communication skills
- Must be team oriented as well as work independently
- Must be available for on-call rotation
Benefits for the Plumbing Service Tech:
- A Team Environment
- Earn Weekly Bonuses
- Paid Holidays
- Paid Vacation, Personal, and Sick Time
- Paid Training and Education
- Guaranteed Year-Round Work (No Seasonal Layoff)
- Company Vehicle Fully Stocked
- Company iPhone
- Company iPad
- Company Events
- Fitted and Customized Company Uniforms
- Team and Management Support At All Times
- Health, Vision, and Dental Insurance (128 Covers 75% of Health Benefits)
- 401k Retirement Plan with 4% IRA Matching
- Advancement and Growth Opportunities
- IN-HOUSE Paid Training Facility
- Flexible Schedule