Host / Hostess

JOB SUMMARY:

Courteously and efficiently interact with guests to ensure their satisfaction while dining, in accordance with all Company standards, procedures, and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.  All duties or requirements are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Greet and seat guests

• Operate cash register and cash handling

• Assist with guest inquiries

• Assist with takeout orders

• Clean host area

• Assist with restaurant cleanliness

• Assist with food preparation – desserts, salads, and beverages

• Assist with bussing of tables

• Satisfy guest complaints promptly

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

• High school diploma or equivalent

• Basic knowledge of how to mix drinks a plus.

Language Skills:  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: 

• Ability to add, subtract, multiply, and divide.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

•TIPS Card

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to lift objects up to 50 lbs.

• Must be able to stand for long periods of time.

MACHINES, TOOLS, EQUIPMENT, ELECTRONIC DEVICES, AND SOFTWARE:

The machines, tools, equipment, electronic devices, and software listed below are representative of those that must be utilized to perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Micros system (POS)

• Comp systems

• Telephone

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee regularly is exposed to hot and cold temperatures from walking back and forth from kitchen to the front of the house. Floors in kitchen may be slippery from grease or water spills, to ensure safety please wear slip resistant shoes.

“The above Job Description is intended to describe those functions that are essential to the performance of this position. ‘Other’ duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job related duties requested by Management.”