Program Manager

Responsibilities

Manage and supervise field staff in the Syracuse Training Employment Funds office as they handle aspects of grants, education, training activities related to the promotion and delivery of high-quality education programs

Develop and maintain a wide array of relationships with key employer and union stakeholders as well as day-to-day decision making, oversight, development, and administration of innovative educational programming and partnership

Oversee efforts on marketing, outreach, and recruitment in the Syracuse area with guidance from Regional Director

Implement innovative cohort initiatives, assess employee and employer needs, and seek to align interests

Research and manage grant funded initiatives. To ensure maximum and efficient use of resources, while remaining within budget constraints and providing high quality service

Monitor adult education, professional, and workplace skills programs; manage educational vendors

Work closely with leadership to create strategic plan for the department: address issues in previous plans and action taken in solving them, identify best practices in the areas identified and see if those can be replicated within the department, and make sure that new processes are documented and all stakeholders informed.

Lead team through operational challenges such as change management, limited resources, increasing responsibilities, and occasional external/internal conflicts between staff

Perform special projects and assignments as directed by management

Qualifications

Bachelor’s Degree in healthcare, education related fields, or labor/management work or equivalent years of experience required; Master’s Degree preferred

Minimum five (5) years’ experience managing education or training programs for adult learners required; to include a minimum of two (2) years supervisory experience required

Intermediate skill level of Microsoft Word, PowerPoint and Excel preferred

Experience running programs in a labor-management environment and/or supervising adult education or health care workforce programs

Experience with managing budgets and accounting transactions required. Strong project management experience required.

Experience within healthcare sector or unions highly preferred

Excellent communication, interpersonal, leadership and teamwork skills; able to maintain strong partnerships with Union partners in order to ensure training projects are implemented successfully

Good organizational skills, ability to multi-task, meet deadlines, and work under pressure

Strong attention to detail, administration, and quantitative and qualitative analytical skills

Flexible and able to work well under pressure, multi-task, establish priorities, and constructive program planning

Available to work flexible hours including some evenings and weekends as required