What are the responsibilities and job description for the Life Insurance Processor position at 1199SEIU Benefit and Pension Funds?
Requisition #:
6852-6854
# of openings:
1
Employment Type
Full time
Position Status
Permanent
Category
Bargaining
Workplace Arrangement
Hybrid
Fund
1199SEIU National Benefit Fund
Job Classification
Non-Exempt
Responsibilities
6852-6854
# of openings:
1
Employment Type
Full time
Position Status
Permanent
Category
Bargaining
Workplace Arrangement
Hybrid
Fund
1199SEIU National Benefit Fund
Job Classification
Non-Exempt
Responsibilities
- Process all life insurance and accidental death and dismemberment benefits for National Benefit Fund and Greater NY members; obtain necessary documents and information associated with deceased members
- Obtain and interpret information from the Pension and Records Retention departments necessary to process life insurance claims
- Maintain life insurance records and claims; produce letters, maintain statistical reports and update life insurance tracking system
- Communicate in person, via telephone and in writing with beneficiaries, employers, attorneys and other professionals regarding life insurance claims
- Manage burial plot assignments using plot grids and maps
- Assist Hotline Support as needed
- Maintain the daily production quota for processing claims within the appropriate error ratios
- Perform additional duties and projects as assigned by management
- High School Diploma or GED required, some College or Degree preferred
- Minimum two (2) years health claims processing experience in a health insurance or benefits environment required; or two (2) years work experience assisting with life insurance claims (i.e. research and claim status, life insurance documents, communicating with beneficiaries, funeral homes, etc.) required
- Excellent keyboarding skills required (minimum 6,000 KPH and 6% or less error rate)
- Basic knowledge of Microsoft Excel and Word
- Knowledge of 1199SEIU Benefit and Pension Fund eligibility guidelines, benefit entitlements, and plan rules for multiple Funds (Greater New York Benefit Fund, Home Care Employees Pension Fund)
- Knowledge of health claims payment systems and web-based applications (Syntonics)
- Comprehensive knowledge of pension and disability benefits, laws concerning guardianship, estates and transfers to minors act
- Familiar with health claims processing and terminology (ICD-9 codes); able to identify cause of death
- Excellent communications skills – oral, written and listening
- Must have high ethical standards and excellent interpersonal skills to handle sensitive and confidential situations
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
- Must meet performance standards including attendance and punctuality