Benefit Programs Manager

Hiring Range: $49,233.00 to $95,000.00

Full Time or Part Time: Full Time

Additional Detail

Title Description- This is the management level of the occupational group for Benefit Program Specialist. Employees plan, organize and manage the work of all eligibility programs and supervise Benefit Program Supervisors.

General Work Tasks (Illustrative Only) –

• Plans, organizes and manages the work of all eligibility programs; supervises all staff to include Supervisors;
• Reviews and evaluates public assistance program policy and the effects of new programs/revisions on the agency, its staff and resources;
• Determines staffing needs and makes recommendations to the agency director;
• Establishes program goals and objectives;
• Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Prepares and implements internal operating policies and procedures;
• Consults with Supervisors on case problems not resolved;
• Coordinates various program goals and efforts with those of other agency units;
• Arranges for and/or ensures proper and mandated training for all staff;
• Serves as departmental liaison to citizen groups, professional groups and collateral staff in other agencies in the interpretation of eligibility programs;
• Plans and makes presentations and speeches to community, citizen and professional groups;
• Prepares or approves correspondence and oversees recordkeeping system;
• Assists in planning community resources;
• Leads special projects;
• Assists in budget preparation and monitors expenditures;
• Reviews and revises programs to meet public assistance trends;
• Collects and compiles data for long-range planning;
• Prepares ad hoc and regular reports for agency Director;
• Prepares Benefit Programs agenda items and materials for the Local Social Services Board;
• Ensures training and development of staff; and
• May act for the Director of Social Services as designated.

Knowledge, Skills, and Abilities: Knowledge- Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance. Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Demonstrated ability to: plan, organize and direct the work of others; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.

Education and Experience- Bachelor's degree in the human services, management or related field and experience in eligibility work, including in a supervisory/managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Minimum Qualifications: Bachelor's Degree in the human services, management or related and experience in eligibility work, supervisory/managerial experience OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications: Bachelor's Degree or higher educational degree.

Special Requirements: Employee must be able to work in an emergency shelter.

Special Instructions to Applicants: All applications must be submitted through this website. No mailed, emailed, hand delivered or faxed applications will be accepted.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Salary : $49,233 - $95,000