Associate Attraction Manager (World of Coca-Cola)

Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: December 5, 2025 Shift: Job Description Summary: The World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 02, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, the World of Coca-Cola is the main attraction for The Coca-Cola Company. It attracts over 1.2M visitors per year and is a key tourist attraction in the region. Position Overview: The Associate Attraction Manager will oversee the day-to-day operations of The World of Coca-Cola. Alongside three other Associate Attraction Managers and supported by four Supervisors, this role will be responsible for ensuring best-in-class guest experience, efficient operations and will support the frontline Ambassadors in delivering memorable experiences to all our guests. Each Associate Attraction Manager leads a core area of the building with focus on day-to-day performance, staffing, guest satisfaction, and team success. When serving as Manager on Duty (MOD), this leader has complete operational responsibility for the Attraction- making decisions in real time, solving problems with confidence, and ensuring excellence in every aspect of the guest and team experience. This role reports to the Senior Manager, Attraction. Primary Responsibilities/Accountabilities: Own daily outcomes by directing all activities in core area to achieve guest experience targets, revenue goals, and health & safety objectives. Respond decisively to guest concerns, ensuring swift and professional resolution, and safeguarding brand trust and satisfaction. Leads the recruiting plan for designated core area of responsibility and assists with recruiting efforts across the attraction, as required. Design, approve, and maintain robust work schedules balancing training, PTO, and visitor volume to consistently achieve optimal coverage. Adapt plans quickly to cover absences or shifting demands to meet visitor volume needs. Responsible for ensuring a premium employee experience. Guarantee that Ambassadors are trained, confident, and capable. Address performance gaps promptly with documentation, coaching, and partnership with HR. Celebrate wins and recognize outstanding contributions to reinforce a culture of excellence. Offer on-the-floor guidance, feedback, and support to Supervisors and Ambassadors to elevate performance and engagement during each shift. Champion consistent achievement of 90% Mystery Shop scores and ensure the operational standard always meets or exceeds expectations. Develop and deliver feedback and recognition programs that enhance morale, foster retention, and align with Company growth behaviors. Partner with Facilities to ensure the Attraction is always “show-ready” with minimal downtime and immediate responses to operational obstacles. Work with supervisors, colleagues, and other stakeholders to guarantee a seamless guest experience across all touchpoints. When acting as MOD, assume full operational responsibility from opening to closing- making independent decisions to protect guest experience, team wellbeing, and profitability. Any other duties as assigned by the Associate Manager(s) or Senior Manager, Attraction. Leadership Behaviors: As a member of the World of Coca-Cola Leadership Team, Managers are responsible for positively supporting the three pillars of Retail & Attractions (Guest Obsession, Employee Dedication & Profit Orientation) as well as The Coca-Cola Company Leadership Behaviors. Physical Requirements: Continuous walking and/or standing for prolonged periods of time (6-8 hours). Ability to climb/navigate multiple levels of the building via stairs or elevator. Continuous exposure to outside temperatures including extreme heat or cold. Ability to visually assess gauges, meters, timers, and/or stock levels and react based on training with little to no guidance. Ability to reach over head to lift objects up to 20 pounds. Ability to push and pull objects up to 50 pounds. Ability to navigate through dark and work in enclosed spaces. Ability to work in noisy, crowded and tight spaces. Education & Experience Requirements: High school diploma or equivalent. Minimum 2 years’ experience managing a diverse employee population, within a high-volume visitor attraction or similar location. Proven experience successfully leading an hourly workforce essential. Strong verbal and presentation skills, multi-lingual skills a plus. Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment. Proficient in current rules governed by the Americans with Disabilities Act as they pertain to access and service. Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Proven ability to deal with problems involving few concrete variables in a standardized method. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Pay Range: $74,300 - $87,600 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130 years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. Learn more about our benefits. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Learn how we provide support and clarity on defining your own career so you can thrive. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.

Salary : $74,300 - $87,600