What are the responsibilities and job description for the Desk Side Support Lead position at 10th Magnitude Inc?
Desk Side Support Lead
Location: Charlotte, NC -Onsite
Experience: 5 years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Key Responsibilities
Lead and supervise deskside support technicians, assigning tickets and ensuring SLAs are met
Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service
Provide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs)
Manage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness — including on-site, hands-on support for VIP meetings and events
Maintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal)
Serve as the primary escalation point for technical issues and government stakeholder communication
Ensure compliance with government IT security and data handling policies
Requirements
5 years in deskside/desktop support, including 1-2 years in a lead role
Experience supporting VIPs/executives with a high level of professionalism, discretion, and urgency
Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy)
Experience with AV/conferencing systems
Familiarity with IT asset management practices
Government support experience preferred; ability to obtain security clearance/public trust if required
Strong communication and leadership skills
Preferred Certifications: CompTIA A , ITIL Foundation, Microsoft Modern Desktop Administrator
Applications will be accepted until 9/14/2026
The annual salary for this position is between $37,804- $74,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at [cognizant.ai](https://www.cognizant.com/) or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [[email protected]](https://careers.cognizant.com/cdn-cgi/l/email-protection#cd8eacbfa8a8bfbe838cff8daea2aaa3a4b7aca3b9e3aea2a0) for roles based in the Americas or [[email protected]](https://careers.cognizant.com/cdn-cgi/l/email-protection#692a081b0c0c1b1a20070d00085b290a060e07001308071d470a0604) for roles based in India.**
Salary : $37,804 - $74,000