What are the responsibilities and job description for the Automotive Service Department Manager position at 10kautos?
Automotive Service Department Manager
10K Autos Corporation – Greenville, SC 29607
$52,000 - $110,000 a year (Base salary performance incentive plan)
Full-time | Monday – Friday, 8:30 AM – 5:30 PM (No Saturdays, No Sundays—time to enjoy the family!)
About 10K Autos
Put your career into high gear with 10K Autos! We are an established, independent automotive dealership right here on S. Pleasantburg Drive. We’ve been in business for 10 years, and we are growing rapidly. Leading up to this year, we’ve hit 6 consecutive months of record-breaking sales, selling over 327 vehicles in just the first six months of the year.
To support our expansion, we are officially growing our dedicated 10K Service Department. We believe people provide superior service when they know they are fully supported. If you are looking for a high-volume, fast-paced work environment that still respects your hard work, your long-term well-being, and your family time, this is the right place to build your career.
Position Summary
Combining your in-depth automotive repair knowledge with exceptional people skills, you will manage our service department effectively. You will serve as the primary liaison between our technicians and our guests, ensuring high customer satisfaction and retention. You will organize daily shop workflow, schedule service appointments, manage inventory/parts ordering, and lead, coach, and develop our service team to deliver quality work on time.
Core Responsibilities
- Workflow & Operations: Manage the service department effectively by organizing daily shop workflow, scheduling service appointments, and assigning duties to the service staff according to individual skill levels to deliver quality work on time.
- Sales & Revenue Growth: Drive sales initiatives and reach revenue goals through proactive guest interactions, including thorough vehicle inspections and articulating all warranties, promotions, and maintenance guidelines.
- Guest Relations: Build strong guest relationships and handle issue resolution utilizing strong interpersonal skills, serving as the primary point of contact for customer inquiries to foster long-term loyalty.
- Team Development: Oversee the coaching, training, and development of service department associates and technicians, creating a positive work environment that ensures high teammate retention.
- Shop Administration: Develop a deep understanding of business operations from proficient management of paperwork and financial transactions to parts/materials purchasing and strict adherence to safety compliance.
Qualifications
- Minimum 3 year of previous Automotive Service management, Service Writing, or Assistant Store Management experience.
- Strong automotive service coordination and workflow management background.
- Aptitude to manage inventory, schedule tech production, and maintain shop equipment.
- Strong work ethic; independently motivated to produce results with limited influence from others.
- Valid automotive driver’s license always (required to test drive vehicles).
- Must be legally authorized to work in the U.S.
Employee Benefits & Culture
- Competitive Base Pay plus weekly/monthly performance incentives.
- True Work/Life Balance: Consistent Monday through Friday hours. Enjoy your weekends with your family.
- Professional Development: On-the-job training and resources to help you level up your career.
- Paid Time Off and paid holidays.
- A supportive, dynamic, and inclusive team environment where who you are is what we need.
Please email applications to petercorradino@10kauos.com or call me at 864-520-2886.
Pay: $52,000.00 - $102,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Relocation assistance
- Tuition reimbursement
Experience:
- Service technician: 3 years (Required)
- Management: 3 years (Required)
Ability to Commute:
- Greenville, SC 29607 (Required)
Work Location: In person
Salary : $52,000 - $102,000