Customer Service Associate

10bits is a Healthcare and Professional Staffing Company. From nursing staffing, temp to hire, and permanent to healthcare contracts, 10bits provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and compliance to provide the best medical care. 

Job Title: Customer Service Associate

Job Location: Springdale, AR

Job Type: Contract to hire

Job Duties: 

• Serves as the primary contact between Client Supply Chain and the assigned external customers.
• Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
• Establishes and maintains positive, effective relationships with key internal contacts;
• UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS
• (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS;
• Maintains knowledge of all internal Client policies procedures and software applications.
• Maintains knowledge of external customers organizational structure, procedures and all other pertinent information.
• Utilizes available resources to identify the most cost-effective solution to best service
• Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client, their relationship with its customers and accurate
• Delivery of products to external customers.
• Answer emails, confirm deliveries, track for on-time delivery.
• They do everything involved in dispatch except dispatching the trucks.

Job Requirements:

• Bachelor's degree or equivalent work experience in transportation or logistics.
• Proficient with MS Office applications required.
• Majority of business is conducted via email up to and possibly exceeding 300 per day.
• Previous job experiences in Dispatcher, Transportation Associate, Ops Associate.
• 1-3 Year of dispatch experience in the transportation field

Schedule:

• Sun-Tues
• Every other Saturday
• 08:00 AM– 5:00 PM

Client02

Job Type: Contract

Pay: $22.00 per hour

Shift:

• 8 hour shift
• Day shift

Experience:

• dispatch in the transportation field: 1 year (Required)

Work Location: In person

Salary : $22