Licensed Practical Nurse

Role Overview

We are seeking a dedicated and clinically grounded LPN or LVN to serve in a dual-function role at our WI facility. You will serve as the on-site point of contact for our Medicare 855B site inspection process and support our Chronic Care Management (CCM) program.

This position is currently 5 days per week, on-site at 444 Reid Street, De Pere, WI 54115. As our clinical program scales and staffing grows, a hybrid schedule (rotating in-office and remote days) will become available. That transition will be communicated in advance with clear expectations.

Physical presence during the 10:00 AM to 2:00 PM - Monday through Friday is mandatory. Our facility is subject to unannounced CMS / MAC site inspections as part of a pending 855B application. A missed inspection results in automatic application denial. Punctuality and consistency are non-negotiable in this role.

On-Site Responsibilities

Medicare Site Inspection Compliance

• Serve as the sole dedicated physical presence at the facility during all posted operating hours.
• Act as the immediate, professional point of contact when a MAC field inspector arrives unannounced.
• Escort inspectors through the facility and respond to operational questions factually and without elaboration.
• Confirm each morning that the facility is open, utilities are operational, and equipment is functioning before 10:00 AM.
• Verify that external business signage is visible and in compliance.
• Maintain strict physical HIPAA compliance, including locked medical records storage and secured server areas.
• Maintain the Readiness Binder at the front desk at all times, containing:
• Active state facility licenses
• IRS CP-575 forms
• Current building lease
• Copy of the submitted 855B application

Clinical Responsibilities: Chronic Care Management CCM

These duties are performed during on-site hours when inspection coverage permits and will expand to full-time remote clinical work as the hybrid schedule is introduced.

• Facilitate patient enrollment into Flagler's CCM portal.
• Make daily outbound calls and send text messages to patients to document health status and maintain engagement.
• Collect and document patient health information, including medical histories, current health status, and new or evolving symptoms.
• Send evidence-based health support resources to patients, including stretching guides, light exercise videos, and meditation content.
• Participate in ongoing company training sessions and team check-ins.
• Maintain strict patient confidentiality in full compliance with HIPAA regulations and Flagler company policies.

Requirements / Credentials

• Active LPN or LVN license in good standing in the state of WI.

Experience

• Minimum 3 years of experience as an LPN or LVN in a clinical office or remote care setting.
• Background in healthcare administration, clinic operations, or front-desk management is a plus.

Technical Requirements

• Proficiency with Zoom, Slack, and online patient enrollment platforms.
• Personal laptop with a working microphone, camera, and reliable internet connection.
• Quiet, dedicated workspace available for remote work when the hybrid schedule is introduced.

Professional Attributes

• Calm, articulate, and professional conduct when interacting with federal auditors or healthcare officials.
• Excellent verbal and written communication skills with an emphasis on empathy and patient support.
• Strong organizational skills and the ability to manage multiple simultaneous responsibilities.
• Ability to work independently and take initiative without close supervision.
• Demonstrated commitment to HIPAA compliance and patient privacy.

Preferred Clinical Background

Candidates with experience in any of the following specialties are strongly preferred:

• Orthopedics
• Physical and Rehabilitation Medicine
• Sports Medicine
• Neurology

What We Offer

• Contractor position at $22.00 to $24.00 per hour, negotiable based on experience.
• A path toward a hybrid schedule as the clinical program grows and staffing expands.
• Opportunities for professional growth within a Series B technology-driven healthcare company.
• A direct, collaborative team culture that values precision, ownership, and patient outcomes.