Vendor Management - Vendor Performance Analyst

Department: 13255 Enterprise Revenue Cycle - Admin: Vendor Expense Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday First Shift Pay Range $30.15 - $45.25 Major Responsibilities: Develops and provides process direction and documentation for external and internal performance/strategy. Maintains and tracks all procedures and documentation related to agency/vendor processes and accountability strategies. Creates/evaluates/analyzes reports for collection entities, which includes vendor and agency performance. Provides explanations and recommendations for adjustments in strategy due to trends/swings as needed. Executes audits of agency contracts and work standards including Compliance with FDCPA, PHI. HIPAA, and PCI requirements ensures that agency work standards are followed. Develops continuous improvement techniques to reengineer existing policies and procedures. Proposes process refinements to enhance internal/external support and service. Educates leaders and third party vendors regarding Aurora Health Care’s collection policies and procedures. Performs a risk assessment and ensures compliance with all department policies and procedures. Assists with the establishment of long-term vendor relationships and the necessary workflows and work standards surrounding these vendors. Monitors industry practices that could enhance or adversely affect collection strategy or revenue cycle goals. Continually researches, identifies, recommends, and escalates ideas and proposals for more effective collection concepts and endeavors. Communicates with leadership regularly to ensure targets are achieved. Implements Revenue Cycle processes and tools that are deemed mutually beneficial to collection endeavors. Works with department leadership to assess agency/vendor performance and recommend performance improvement strategies/technical changes. Collaborates with department leadership on agency/vendor quality monitoring and call recordings to provide ultimate patient satisfaction. Licensure, Registration, and/or Certification Required: None Required. Education Required: Bachelor's Degree (or equivalent knowledge) in Business or related field. Experience Required: Typically requires 2 years of experience in Revenue Cycle or Analyst experience with collection agencies. Knowledge, Skills & Abilities Required: Ability to proactively develop strategic/ tactical plans, prioritize needs and effectively manage resources. Proven ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering quality services. Strong organizational skills and the ability to work independently with limited guidance or direction. Working knowledge of all aspects of revenue cycle with a focus on billing and collections. Consistent commitment to continuous improvement. Physical Requirements and Working Conditions: Position may require travel which may result in exposure to road and weather hazards. Exposed to normal office environment. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

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