Director, Hospital Operations - Unity Hospital

HOW WE CARE FOR YOU: At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. Pension Plan Retirement Plan Comprehensive Benefits Package Tuition Reimbursement Benefits Effective Date of Hire Same Day Pay through Daily Pay SUMMARY The Director of Hospital Operations provides leadership to multiple customer service based departments and programs. Effectively and efficiently manages activities and budgets, with a focus on patient-centered care and patient experience initiatives. Serves as a resource for internal departments in assessing needs and allocating appropriate resources. STATUS: Full Time LOCATION: Unity Hospital DEPARTMENT: Unity Hospital Operations SCHEDULE: Weekdays; 8am-5pm, some flexibility required ATTRIBUTES Five (5) years’ experience in human services field or volunteer services management. RESPONSIBILITIES Program Management. Oversees and manages the administrative and fiscal operations of assigned programs, including the control, utilization and conservation of physical and financial assets, personnel administration, supervision, financial management, planning, and program development. Ensures the efficient performance and quality outcomes of assigned areas of responsibility. In conjunction with department leaders, provides for the identification, analysis, development and recommendation of operating policies, systems, programs and standards and ensures appropriate documentation, implementation and compliance. Monitors quality and quantity of services delivery to ensure that both internal and external measures are met or exceeded. Ensure that monitoring systems are in place to track compliance with federal and state requirements impacting ancillary services. Implement an outreach plan to facilitate the growth of the volunteer population. Staff Management. Ensure that people are in appropriate positions, sets expectations and develops systems of accountability that align with strategic plans and operational initiatives. Establish, develop and implement goals and objectives for each department that reflect the mission, vision, and values of the organization and are aligned with the hospital strategic plan. Ensure that employees have the training necessary to comply with relevant laws and regulations. Customer Service. Seek out the input of patients and their families, department heads, and volunteer team members to identify, develop and implement best practices and services that improve the guest experience. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $85,000.00 - $120,000.00 CITY: Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

Salary : $85,000 - $120,000