Salesforce Business Analyst/Trainer Public Trust (Remote Eastcoast)

The Work: ICF seeks an experienced Business Analyst/Trainer to support a Salesforce implementation project for the US Department of Transportation (DoT). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized.  Must support US Eastern time zone working hours. This position requires that the job be performed in the United States. If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. What You Will Do: Engage with DoT stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution. Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform. Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations. Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews. Assist in delivering user training to ensure effective adoption and use of the new Salesforce system. Support the team in meeting DoT and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval. Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives. Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements. Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DoT standards. What You Will Bring With You: 3 years as a Business Analyst, including at least one Salesforce project. 3 years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite. 1 years of experience delivering user training or creating technical documentation. Candidate must have a Public Trust or an Active Secret clearance U.S. Citizenship or Green Card holder is required due to federal contract requirements Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: Bachelor’s degree in a computer-related discipline will be preferred Understanding of DoT and federal government security standards and experience supporting ATO processes. Experience working with federal government clients, particularly DoT. Familiarity with Salesforce, including its general functionality and the use cases it supports. Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment. Prior experience delivering user training or creating technical documentation. Background in data migration projects. Professional Skills: Highly effective analytical and problem-solving capabilities. Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. Excellent communication and interpersonal skills to interface effectively with team members and federal clients. Organized, detail-oriented, and able to prioritize and multitask. #Indeed #Li-CC1 #Clearance #icfsalesforce #DMX24 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,020.00 - $166,810.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Salary : $67,020 - $166,810