What are the responsibilities and job description for the Customer Success Engineer position at 101domain.com?
Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success Engineer to serve as the trusted technical advisor for our mid-market and enterprise clients — the person who turns implementations into seamless experiences and keeps our accounts growing.
What you'll do
You'll own the technical relationship for a portfolio of enterprise clients using our integrated product suite — Cloudflare Enterprise, Google Workspace, VPS/Dedicated hosting, DMARC/email security, and attack surface monitoring. Day to day, that means leading onboarding and implementation projects, providing technical support across DNS, CDN, email authentication, and proactively identifying optimization and expansion opportunities. You'll also serve as the bridge between clients and our internal engineering and product teams when issues or feedback need to escalate.
What you bring
- 3 years in a technical support, IT, or client-facing technical role
- Working knowledge of DNS, networking fundamentals (TCP/IP, DHCP), and email (DMARC/SPF/DKIM concepts)
- Comfort working in Linux/CLI environments
- Strong communication skills and ability to manage multiple projects at once
- A self-starter mindset — you figure things out and follow through
- Experience with Cloudflare, cPanel, or similar hosting/DNS platforms
- CompTIA Network , Security , or equivalent a plus
- Exposure to Google Workspace administration a plus
About the Company
101domain.com is a full-service provider of domain registration, brand protection, and internet infrastructure services, trusted by corporations and enterprises in over 200 countries. We sit at the intersection of internet security, web performance, and digital identity — managing international domain portfolios, DNS infrastructure, email security, and integrated cloud solutions for some of the world's most recognized brands. As a tight-knit, founder-led company with deep domain expertise and a genuinely collaborative culture, we offer the kind of ownership and impact that gets lost at larger organizations. If you want to work on complex, real-world infrastructure problems alongside people who care about doing it right, 101domain is that place.
We take care of our team
101domain offers multiple health, dental, and vision insurance options — most of which are fully company-paid for employees — along with a 401(k) with company match, flexible spending accounts, and paid parental leave. Our hybrid schedule (two days in office, three remote) gives you flexibility without sacrificing the collaboration that comes from being in the same room. We also invest in our people through ongoing training, certifications, and regular team events that make it worth showing up.