What are the responsibilities and job description for the Customer Success Engineer position at 101domain.com?
Are you a technically sharp engineer who thrives at the intersection of complex infrastructure and high-value client relationships? 101domain is looking for a Customer Success Engineer to serve as the trusted technical advisor for our mid-market and enterprise clients — the person who turns complicated deployments into seamless experiences and keeps our most strategic accounts growing.
What you'll do
You'll own the technical relationship for a portfolio of enterprise clients using our integrated product suite — Cloudflare Enterprise, Google Workspace, VPS/Dedicated hosting, DMARC/email security, and attack surface monitoring. Day to day, that means leading onboarding and implementation projects, providing advanced technical support across DNS, CDN, WAF, DDoS protection, and Zero Trust, and proactively identifying optimization and expansion opportunities. You'll also help shape the products themselves by translating client feedback into actionable input for our engineering and product teams.
What you bring
- 5 years in a client-facing technical role (solutions engineering, customer success, or advanced support) within cloud, hosting, or internet infrastructure
- Deep expertise in DNS (including DNSSEC), email authentication (DMARC, SPF, DKIM), and web security stacks (WAF, CDN, DDoS, ZTNA)
- Solid Linux/CLI proficiency and scripting ability (Python, Bash)
- Strong project management skills and comfort managing complex, multi-stakeholder implementations
- The ability to communicate clearly with both engineers and executives — and know which mode you're in
Bachelor's degree in a technical or business field preferred.
About the Company
101domain.com is a full-service provider of domain registration, brand protection, and internet infrastructure services, trusted by corporations and enterprises in over 200 countries. We sit at the intersection of internet security, web performance, and digital identity — managing international domain portfolios, DNS infrastructure, email security, and integrated cloud solutions for some of the world's most recognized brands. As a tight-knit, founder-led company with deep domain expertise and a genuinely collaborative culture, we offer the kind of ownership and impact that gets lost at larger organizations. If you want to work on complex, real-world infrastructure problems alongside people who care about doing it right, 101domain is that place.
We take care of our team
101domain offers multiple health, dental, and vision insurance options — most of which are fully company-paid for employees — along with a 401(k) with company match, flexible spending accounts, and paid parental leave. Our hybrid schedule (two days in office, three remote) gives you flexibility without sacrificing the collaboration that comes from being in the same room. We also invest in our people through ongoing training, certifications, and regular team events that make it worth showing up.