General Liability Customer Service Lead

We’re thrilled that you are interested in joining us here at the Amynta Group! The General Liability Customer Service Lead oversees the customer service team handling general liability inquiries, ensuring exceptional service delivery, compliance, and efficient resolution of customer issues. This role acts as a subject matter expert, providing guidance, training, and support to team members while serving as the primary escalation point for complex cases. This position operates under the direct supervision of management and follows established policies and procedures. Key Responsibilities Supervise and mentor customer service representatives, ensuring adherence to service standards and performance goals. Serve as the primary point of contact for escalated general liability inquiries and resolve issues promptly. Maintain compliance with regulatory requirements and company policies. Provide ongoing training and coaching to team members. Track and report on key performance metrics, analyzing trends for continuous improvement. Measurable Performance Goals Maintain a high level of customer satisfaction by ensuring positive interactions and timely resolutions. Respond to all customer inquiries within one business day. Resolve escalated cases within three business days to minimize delays. Ensure documentation and policy handling are consistently accurate and error-free. Complete all required team training within designated timelines to support compliance and development. Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred. 3–5 years of customer service experience, preferably in insurance or general liability. Prior leadership or supervisory experience strongly preferred. Strong knowledge of general liability policies and procedures. Excellent communication, problem-solving, and conflict resolution skills. Pay Range $25 - $30 and will depend on several factors including geographical location, relevant experience, skills and knowledge pertaining to this role and industry. BENEFITS: In addition to our base compensation package, we also offer: 18 days of paid time off per year 11 paid holidays Health, dental and vision insurance plan, Short-term disability insurance Long-term disability insurance Basic term life and accidental death and dismemberment insurance A 401(k) plan which includes an employer match Voluntary Life Insurance is also available The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process. About Us Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com. Benefits This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files

Salary : $25 - $30