Field Service Technician (Remote – Billings, Montana)

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a Field Service Technician with Pitney Bowes, you will be a trusted technical expert and the face of our industry‑leading SendTech solutions. Your work directly enhances the client experience, strengthens long‑term relationships, and keeps essential mailing and shipping operations running smoothly across a diverse customer base. This is a remote, field‑based role with your primary service area located within 4 hours of Billings, Montana. Occasional travel outside this radius may be required. You will enjoy a consistent Monday–Friday schedule aligned with traditional business hours, with overtime opportunities available. We offer a competitive wage range of $19 – $24 per hour, based on experience and location. In addition, this role includes a 10% incentive on any service or parts sales you present to clients—giving you the opportunity to increase your earnings through your expertise and client rapport. What You will Do In this role, you will combine technical skills, customer service, and independent problem‑solving to support our full suite of mailing and shipping technologies—from Inserters to Smart Lockers. You will: Delivering exceptional customer service that drives client satisfaction, retention, and trust. Diagnoses, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks. Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use. Manage a multi‑zip‑code territory within 4 hours of Billings, MT, with up to 80% driving time. Use hand tools and small power tools to perform repairs, maintenance, and installations. Maintain a safe, clean, and professional work environment always. This role is ideal for someone who enjoys autonomy, variety, and hands‑on technical work while interacting directly with customers. What You Bring You will thrive in this role if you: Enjoy working with and repairing mechanical or electrical components. Are comfortable with significant driving time and working independently in the field. Are motivated by the opportunity to earn additional income through service and parts sales. Can lift 55 lbs. and bend, squat, stoop, or stand for extended periods. Have a valid driver’s license, clean driving record, and reliable transportation. Are familiar with Windows, PCs, and basic networking (preferred) Have experience with automated or electro‑mechanical equipment (preferred) Who We Are – Pitney Bowes SendTech Solutions Pitney Bowes SendTech Solutions provides innovative physical and digital mailing and shipping technologies to small businesses, enterprise clients, government agencies, and retail organizations worldwide. Our solutions simplify the sending, tracking, and receiving of letters, parcels, and flats—helping clients operate more efficiently and cost‑effectively. Technology You will Support. You will work hands‑on with a range of advanced mailing and shipping systems, including: SendPro Series C&P – Automates envelope insertion. DI2000 – Streamlines mail opening and document creation. Smart Lockers – Secure, modern parcel handling SendPro MailCenter – Mailing & shipping postage meter PitneyShip Cube – Compact, intelligent shipping solution These systems are designed to enhance productivity by automating key tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding. SendPro MailCenter- Mailing & Shipping Postage Meter PitneyShip Cube Smart Lockers We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels. 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Salary : $19 - $24