Director, Service Solutions Hub (NA/EMEA/India Region)

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Director of Service Solutions Hub leads the regional hub responsible for delivering seamless, high-quality, and agile service solutions across NA/EMEA/Mexico/India. This role drives operational excellence, customer experience, and continuous innovation by strategically designing and optimizing service delivery and solutioning models tailored to the region’s diverse markets and cultures. The Director empowers teams to converge innovation, agility, and outstanding experiences ensuring services are impactful and future ready. Responsibilities: Strategic Leadership - Develop and execute the regional strategy for the Services and Solution Hub, aligned with Global People Services and Solutions objectives. Regional Vision - Lead the redesign and implementation of service and solution delivery models tailored to the diverse needs of countries and regions. Champion a culture of innovation, agility, and exceptional experience within the hub. Service Delivery - Lead all aspects of the design, implementation, and continuous improvement of service delivery models for the region, ensuring precision, intelligence, and velocity in operations. Lead ongoing refinement of service catalog, processes, and interpersonal structure to adapt to evolving business needs in the region. Solutioning Excellence - Ensure operational excellence through robust governance, process optimization, and quality assurance across regional and country hubs. Collaborate with cross-functional teams to deliver high-quality, agile solutions that address local business needs and regulatory requirements. Team Leadership & Development - Build, lead, and inspire a diverse, high-performing team across the region, fostering collaboration and professional growth. Mentor and develop future leaders, promoting ethical leadership and a culture of ownership at every level. Drive team engagement and unity across multiple countries and cultures. Innovation & Digital Transformation - Foster a culture of innovation, problem-solving, and value creation by leading the adoption of digital tools, AI, and automation to optimize regional service processes. Collaborate with the AI/Productivity Team and regional leaders to leverage data for forward-looking solutions, while identifying and implementing continuous improvement opportunities tailored to the region’s unique challenges. Stakeholder Engagement & Customer Experience - Serve as a trusted advisor to business leaders and collaborators in the region, ensuring services align with both organizational and local objectives. Lead change management initiatives and report on important metrics related to service quality, efficiency, and customer happiness to support transformation and elevate the region’s value proposition. Minimum Qualifications: 10 years of progressive leadership experience in shared services, HR operations, or service delivery, with significant exposure to regional markets. Proven track record in designing and leading regional service delivery models in a multinational environment. Strong expertise in process optimization, digital transformation, and change management. Experience in improved efficiency through technology and data-informed decision making. Deep understanding of local labor laws, regulatory requirements, and cultural nuances across NA/EMEA/Mexico/India. Preferred Qualifications: Excellent communication, collaborator management, and team-building skills. Ability to thrive in a fast-paced, matrixed, and multicultural environment. Experience working at a high-tech manufacturing company. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits. Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. To learn more about Micron, please visit micron.com/careers For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. 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