What are the responsibilities and job description for the Lead Support Engineer position at 1000 Mavenir Systems, Inc.?
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250 Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. Role Summary Work on installations, deployments and software release upgrades for telecommunication network nodes. Manage validations and escalations and provide RCA and bug fixes for issues during integration and operation phase. Provide trainings and guidelines to cellular operators and different teams. Provide network operation integration and work with cross-functional teams. Provide subject matter expertise on Mavenir Cloud Based Messaging products. Provide telecommunication network operation planning and design. Create and execute the customer network acceptance test plans. Create telecommunication engineering message call flow diagrams and protocol sequence for different Mavenir cloud native products, including MCO, SMSF, IPSM, XA, XMS, and XAG. Key Responsibilities Work on installations, deployments and software release upgrades for telecommunication network nodes. Manage validations and escalations and provide RCA and bug fixes for issues during integration and operation phase. Provide trainings and guidelines to cellular operators and different teams. Provide network operation integration and work with cross-functional teams. Provide subject matter expertise on Mavenir Cloud Based Messaging products. Provide telecommunication network operation planning and design. Create and execute the customer network acceptance test plans. Create telecommunication engineering message call flow diagrams and protocol sequence for different Mavenir cloud native products, including MCO, SMSF, IPSM, XA, XMS, and XAG. Job Requirements Requires a Bachelor’s degree in Computer Science or a directly related field plus five (5) years of experience with different cloud related operations for installation and deployment of 3GPP, 4G, or 5G messaging solution application nodes in cloud. Must have two (2) years of experience in each of the following (experience may be gained concurrently): Cloud and Virtualization concepts, and network security aspects Kubernetes for software deployment, scaling, and management of containerized applications Telecommunication network solution design, including creating networks diagrams and creating call flow diagrams with respect to large scale messaging deployments Implementation in at least one of the following: SMSF, IPSMGW, SMSC, or MMSC in a hybrid, virtualized or cloud environment, using 3GPP based Telecom Messaging flows and protocols 5G Messaging Protocols including at least one of the following: HTTP2, N21, N20, or Lawful Interception (X1/X2/X3) Database storage technologies and solutions for telecommunications Test plan preparation, execution and software defects tracking for RCA and closure Transaction Logs (TRLs), Call-Trace, Wireshark traces, and application logs Shell scripting to prepare automation tools and scripts for testing and debugging different call flows in messaging solutions Will accept a Master’s degree plus two (2) years of experience with different cloud related operations for installation and deployment of 3GPP, 4G, or 5G messaging solution application nodes in cloud in lieu of a Bachelor’s degree plus five (5) years of experience. 40 hours/week, 9:00am-5:00pm This position qualifies for the employee referral program. Apply at: https://mavenir.com/about/?sc=careers and search for position # R0015350 #LI-DNI Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail careers@mavenir.com or call: 1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection. We have strong values and are always looking for like-minded individuals to join us in the path to change the shape of our industry. United: One Company; One team; One Unified Vision Passionate: Big thinkers with audacious ideas and solutions Honorable: Integrity, respect and commitment is in our DNA. Fearless: Courageous, bold, determined and challengers of the ‘norm’. PLEASE NOTE: Mavenir will only communicate with you about your application through an “@Mavenir.com” or “mavenir@myworkday.com” email address. Further, our site (including recruiting information) is only available at the “mavenir.com” and myworkdayjobs.com domains. Criminals may attempt to impersonate Mavenir or recruiting companies online. Please remember that Mavenir will never request that you wire funds or otherwise send money to us or any third party as part of your employment application. Please use caution and care when sending information online, and do not send us any sensitive personal information, such as Social Security numbers, through the Internet. If you have any question about your application or a communication from us, please do not hesitate to reach out to us at 1-469-916-4393 or email careers@mavenir.com.
