What are the responsibilities and job description for the Technology Infrastructure Manager position at 100 CRC Insurance Group, LLC?
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: The Technology Infrastructure Manager is a tactical, hands-on IT leader who is responsible for administration of the Insurance technology teams, systems, including networks, employee devices, policies, overall capability, security, availability and reliability. As appropriate, the role provides escalated on-site support of hardware, software and network connectivity issues and will be instrumental in supporting outside vendors and internal project leaders in the implementation of software products. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software 2. Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions. 3. Will develop, gain approval for and manage a budget to accomplish goals. 4. Will serve on the Company IT Steering Team, which oversees all aspects of the company's information technology function. 5. Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment. 6. Responsible for local IT vendor, contract and outsourcing management. 7. Responsible for monitoring data backups in offices to ensure that they are completed regularly. 8. Performs appropriate duties associated with project-based activities. 9. Responsible for the identification, development and communication of new technology standards and best practices as appropriate. 10. In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units. 11. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc. 12. Provides new staff with PC/account setup and orientation. 13. Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs. 14. Provides consulting/training/education services such as data management and staff training/orientation for standard systems. 15. Responsible for local inventory maintenance and software license agreements management (SLA's). 16. Develops and monitors security compliance in accordance with IT standards, policies and procedures. 17. Responsible for maintenance of systems documentation such as IT operations manuals. 18. Special project leadership and / or support 19. Management of new vendor relationships for specific initiatives. 20. This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time. 21. This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree and five to ten years related experience or equivalent combination. 2. Excellent knowledge of technical management and data governance. 3. Knowledge of current trends in IT hardware and systems software field. 4. Database management skills with the ability to produce reports. 5. Familiarity with the support and troubleshooting of personal computers and tablet devices. 6. Analyze situations, evaluate alternatives, and implement robust solutions 7. Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances. 8. Duties may require non-routine analysis, research and follow-through 9. The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment 10. The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines 11. Exhibit adaptability to accept or bring about change when needed 12. Strong written and verbal communication skills 13. The ability to excel in a team environment and advance overall team objectives 14. The ability to ensure customer satisfaction by delivering excellence in products and service 15. Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others 16. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion 17. Demonstrate sensitivity in handling confidential information 18. Formulate and clearly communicate ideas to others 19. Fluency in English 20. Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development 21. Purchase equipment and supplies as provided for in the budget 22. Ability to manage personnel with little supervision Preferred Qualifications: 1. Knowledge on Active Directory, Exchange, O365, Azure, Firewalls, Hyper V, VLANs. Solar Winds, MS Office, Redhat, etc. is preferred 2. Training ability and experience is a plus. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? • Growth: Advance your career with our learning and leadership development programs. • Innovation: Work in a forward-thinking environment that values new ideas. • Community: Be part of a supportive team that celebrates success together. • Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who We’re Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.