Sales Operations Specialist, CPG Direct (Contractor)

Join our dynamic team as a Sales Operations Specialist, where you’ll play a pivotal role in driving efficiency and customer satisfaction within Peet’s CPG Direct channel. Reporting directly to the CPG Direct Sales Operations Manager, you’ll ensure seamless order execution, timely deliveries, and robust revenue generation for the company. If you’re a proactive problem-solver with a passion for operational excellence and experience in the fast-paced world of CPG, we want to hear from you! This is a Remote Contractor position with an hourly rate. Duration: 8 -12 months / Full-Time The target hourly rate is $35/hr. What You’ll Do (A Day in the Life): Build and maintain strong partnerships with internal cross-functional teams as well as external partnerships with our customers. Own the end-to-end purchase order execution process (O2C), ensuring timely and accurate delivery while meeting customer expectations and compliance requirements. Act as the main point of contact for sales operational customer needs, balancing customer satisfaction with internal efficiency. Investigate and resolve customer-related issues, identifying root causes and developing scalable solutions to prevent future disruptions. Monitor and maintain high levels of quality, accuracy, and consistency in CPG sales operations processes. Proactively identify and implement opportunities to streamline workflows, reduce errors, and improve overall operational performance. Key Responsibilities: Act as the operational lead for high volume customers, managing the entire order lifecycle—from EDI order receipt to invoicing. Maintain a deep understanding of CPG sales operations best practices, ensuring compliance with customer requirements (e.g., on-time delivery, case-fill rates, OTIF metrics). Collaborate with Fulfillment and Shipping teams to prioritize and resolve issues, ensuring operational efficiency and minimal disruptions. Provide customers with regular updates on order and shipment statuses while troubleshooting logistics issues to maintain strong service levels. Organize and update customer-specific SOPs, routing guides, and compliance documentation on SharePoint. Coordinate with Freight Brokers Monitor and improve adherence to retailer scorecard metrics (e.g., OTIF, fulfillment accuracy, and invoice compliance). What You Bring (Qualifications): 2–3 years of experience in Sales Operations, Supply Chain, or Sales Planning within the Food & Beverage, CPG, or Retail industries. Bachelor’s degree In-depth understanding of CPG Sales Operations processes, including order management, EDI workflows, and retailer compliance standards. Proficiency in Microsoft PowerPoint, Excel, SharePoint, and Outlook. Strong communication and relationship-building skills with internal and external stakeholders. Proven ability to manage and prioritize tasks in a fast-paced, high-pressure environment. Attention to detail and a proactive approach to identifying and solving operational issues. Self-starter mindset with creative problem-solving abilities and a focus on continuous improvement. Preferred Skills (Nice to Have): Experience managing CPG retailer portals (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online). Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management. Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet. Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math. Tech savvy, or willingness to learn. Don’t have time to check out the opportunities we are brewing up for you? Connect with us and tell us what you are interested in. Our purpose is the pursuit of better. Better coffee, for people and the planet. Our goal is to become the chosen brand by coffee lovers, globally. It’s a hefty one, we know. It means having an unapologetic focus on high-quality coffee. It means earning our premium. And it means finding our voice with coffee lovers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values – Curiosity, Accountability, Mastery and Inclusion– guide us on this journey. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesn’t stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, through holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands and knowledge to make life and coffee better. Peetniks are passionate and authentic, learners and doers, committed to the pursuit of better. This is your opportunity to craft a path that matters with us!

Salary : $35