Clinical Operations Manager

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 5:00 AM Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Facilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience 2 years of experience in management/administration Preferred Qualifications Advanced education in business, management, or related field Professional nurse certification Experience in management in a healthcare setting Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation) Education Bachelor of Science in nursing Certification Summary Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact Basic Life Support (BLS) within 30 days of employment Professional Nursing Certification deemed by department required upon one year of hire. Knowledge, Skills, and Abilities Must possess excellent communication, organization, and interpersonal skills Team partnering Conflict resolution Problem-solving Listening Staff development Time management Physician relations Fiscal management Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment Job Responsibilities Clinical Behaviors Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages. Maintains understanding of clinical pathophysiology as relates to improving competency and care. Acts as clinical resource for patient population in area. Maintains ability to assist with clinical care Professional Development Behaviors Attends educational opportunities of minimum 18 hours job-related education per year. Fosters professional development of others via constructive performance appraisals and professional development plans. Establishes sound Shared Leadership council structure for units of accountability. Fosters collegial relationships between team members, other departments, and medical staff members. Leadership Behaviors Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines. Establishes departmental goals and leads unit to achieve them. Manages staffing effectiveness. Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery. Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians. Executes implementation plans for system and unit changes. Engages departmental leaders to achieve unit goals and projects Focuses time and attention on key retention activities. Coaches staff to improve performance. Understands My PATH program and educates Assistant Nurse Managers and staff. Quality and Evidence-Based Practice Behaviors Provides oversight for development of quality measures and quality controls for unit. Ensures compliance with all regulatory requirements, including Joint Commission. Leads unit in creation of staffing effectiveness monitors. Oversees follow-up to occurrence notification system reports. Participates in departmental assessment of national recognition data collection processes. Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice. Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 410 Peachtree Pkwy Job Family Nursing-Management Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What to Expect/2895392d3ba166e6/?locale=en_US