What are the responsibilities and job description for the Plumbing Location Leader position at 1-Tom-Plumber Tri-Cities?
Benefits:
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
About the Role
1 Tom Plumber is a growing, multi-location plumbing company serving communities across the region. We’re looking for a Plumbing Location Leader to lead our Wenatchee branch.
This is a working leadership role—you will continue to run service calls while also leading technicians and being accountable for branch performance. This role is ideal for a strong lead technician ready to step into leadership, or an experienced service manager who still enjoys being in the field.
You’ll have real authority, including hiring and firing decisions, and the support of ownership and established systems.
What You’ll Do
Technician Leadership (Primary Focus)
- Lead, coach, and hold plumbing technicians accountable
- Set expectations for performance, professionalism, and workmanship
- Hire, onboard, train, and terminate technicians as needed
- Build and maintain a strong, professional team culture
Field Work
- Run service calls as needed based on staffing and workload
- Lead by example in customer service, communication, and technical quality
- Support technicians on complex jobs or troubleshooting
Branch Performance & Growth
- Take ownership of location results
- Support company marketing efforts and help improve lead flow through strong execution, follow-up, and local reputation
- Monitor productivity, close rates, and callbacks
- Identify opportunities to improve efficiency and revenue
Customer Experience
- Handle escalated customer issues
- Ensure jobs are completed correctly and professionally
- Protect and grow the company’s reputation in the Wenatchee market
What We’re Looking For
Required
- Strong plumbing field experience
- Leadership ability and confidence holding others accountable
- Professional, reliable, and organized
- Willingness to take ownership of results
Preferred
- Lead technician or first-time management experience
- Plumbing license (preferred, not required)
- Experience with service software (ServiceTitan a plus)
Schedule & Tools
- Standard weekday schedule
- On-call rotation
- Company vehicle provided
- Company phone/iPad provided
- Tools provided
Compensation & Growth
- Competitive compensation based on experience
- Performance-based incentives tied to branch success
- Opportunity for long-term growth within a multi-location company
(Compensation details discussed during the interview process.)
Why This Role
- Leadership position within a stable, multi-site company
- Authority to lead and make decisions
- Support from ownership and established systems
- Opportunity to grow as the company expands
Salary : $75,000 - $100,000