What are the responsibilities and job description for the Customer Service Representative position at 1-Tom-Plumber San Antonio?
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Description
At Crown Restoration, we focus on delivering exceptional quality services to our customers in the areas of water, fire, mold, storm, and sewage cleanup and restoration. We provide top-notch customer service to clients of all sizes, from small homes to large corporate office buildings.
Role Description
This is a full-time on-site Customer Service Representative role located in Selma, TX. The Customer Service Representative will be responsible for resolving customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis.
- To be the first line of response for water, fire, mold damage, environmental testing, and restoration. Answer phones on the first ring, showing empathy and concern for the caller’s needs.
- Schedule technicians for all projects and ensure homeowners are notified of dates and times for arrival and scope of work.
- Regularly follow up with assigned homeowners during the progression for mitigation and restoration.
- There are pre-populated scripts in the Google drive for various emails that will need to be sent. You can personalize them per conversations with the homeowner, and update fields as necessary.
- Participate in the on-call rotation
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience expertise
- Excellent communication and interpersonal skills
- Problem-solving abilities
- Ability to work well under pressure
- Experience in a similar role is a plus
- High school diploma or equivalent
Compensation: $20.00 - $25.00 per hour
1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.
Salary : $20 - $25