What are the responsibilities and job description for the Customer Service Rep position at #1 SPA, LLC?
services private administrative (SPA)
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
* Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team
* Key information into computer to address customer and partner requests for service including inventory reconciliation, user application requests for online portal tools, inspections, RMA’s, warehouse non-conformities, etc.
* Handle customer complaints; adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues
* Suggest changes in staffing based on day of week, industry trends, other anticipated events.
* Monitor productivity of agents, generates reports and maintain employee evaluations.
* Perform quality audits to rate service deliverables. Provide performance feedback and coaching to employees
* Study and standardize procedures to improve department efficiency
* Ensure a safe working environment through consistent practice of safety programs and procedures
* Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectives
Essential Functions: * Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): * This is a supervisory position. * Exceptional interpersonal and analytical skills required. * Bachelor’s degree or equivalent strongly preferred. * Generally prefer 4-6 years of related supervisory experience.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Job Types: Full-time, Part-time
Pay: $845.89 - $1,018.71 per week
Language:
- Spanish (Preferred)
Work Location: Hybrid remote in Miami, FL 33134
Salary : $846 - $1,019