Service Manager

We are looking to hire an experienced and highly motivated Service Foreman to perform and lead our shop operations located in Baton Rouge, LA. As a “working foreman,” this role will entail coordinating shop repair activities/workload, effectively organizing resources to achieve optimal efficiency/maximum output, while ensuring the highest standards of safety, quality, and productivity are met.
This position will perform mechanical functions relative to all types of construction equipment as well as oversee, train, and direct the work of equipment technicians. This position will be required to operate with minimal supervision.
We value a highly inclusive, engaging, and collaborative work environment. We prioritize career development, continued training, and advancement opportunities to foster job satisfaction and stability.
Key Responsibilities

• Communicate with customers concerning repair and service needs; this communication is frequent and critical.
• Direct scheduling of service work from the Rental Department, salesmen, and walk-in customers.
• Maintain good member relations by consistently applying HR, Safety, and Quality policies and practices, including training and developing each member.
• Maintain or complete records associated with established equipment repair practices, preventive maintenance programs, or warranty information; monitor others to ensure they are accurately completing the same.
• Perform major (non-routine) service repairs to customer and company-owned equipment.
• Perform routine safety checks of shop equipment, tools, and work areas.
• Maintain compliance with all applicable policies, procedures, and global standards.
• Plan, organize, and carry out assignments as directed.
• Effectively develop and apply the Core Skills to the job.
• Develop and cross-train staff continuously to build a versatile team.
• Address and resolve requests, complaints, and concerns promptly.
• Maintain open communication with management, reporting any personnel or performance issues promptly.
• Uphold productivity, quality, and safety standards.
• Meet expectations on attendance and punctuality.
• Perform all other duties as assigned.

Education Requirements:

• High school diploma or equivalent preferred, or
• A combination of education and directly related experience equal to eight (8) years.

Minimum Qualifications:

• Eight (8) years of experience in the construction equipment industry.
• Hydraulics, electrical, engines, and power train certification required.
• Three (3) years’ experience in a lead or supervisory role to include directing/training others, responsibility for workflow and process improvement.
• Thorough technical training, provided by manufacturers, specific to certain equipment.
• Maintain thorough knowledge of hydraulics, electrical systems, schematics, drive trains, and gasoline engines.
• Effective diagnostic knowledge in all areas for most types of construction equipment.
• Ability to communicate effectively with audiences including management, coworkers, clients, vendors, contractors, and visitors.
• Job-related technical knowledge necessary to complete the job.
• Ability to attend to detail and work in a time-conscious and time-effective manner, ensuring deadlines are met.
• Strong interpersonal and communication skills.
• Excellent leadership and decision-making skills.
• Demonstrated proficiency in the use of personal computer-based business applications.