What are the responsibilities and job description for the Support Technician / Mobile Device Technician position at 1 Point System?
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Job Title: Mobile Device Tech
Location: Hoboken, NJ
3-5 years of proven experience supporting Apple and Android products
Excellent comm skills - if they can''''t clearly communicate - don''''t submit
1-2 exp delivering technical support
Exp working with handheld devices and POS systems - a plus but not mandated
Manage mobile device systems and applications using Mobile Device Management (MDM) solutions
- Knowledge of what a Handheld Validation Device (HVD/MVD).
Required:
- 3-5 years of proven experience supporting Apple and Android products.
- Strong communication skills, both written and verbal.
- Experience in ticket documentation and management.
- ITIL certification or familiarity with ITIL best practices is advantageous.
- Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
- Knowledge of multi-factor authentication tools and methods.
- Experience working with handheld devices and POS systems.
- Knowledge of what a Handheld Validation Device (HVD/MVD).
Responsibilities:
- Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
- Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
- Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
- Deliver excellent customer service, assisting users with various mobile device needs.
- Activate and suspend lines of service as required.
- Utilize remote tools effectively to resolve technical issues.
- Record and document all requests/issues accurately in ticketing systems—attention to detail is essential.
- RMA experience working with vendors.
- Adapt to changes in processes and technology as the role evolves.