Network Operations Center (NOC) Analyst

Must have requirements:

• Active Top Secret Clearance
• 2 – 6 years of experience
• Networking, Telecommunications, or Satellite background

Primary Responsibilities:

Provide an in-depth knowledge and recommendations to the Battle Captain on potential impacts and possible routing options that can help restore key warfighter resources. To be successful, you will need an understanding of the physical layer of the DODIN and how it supports DISA’s mission to provide combat support.  The agency provides, operates, and assures command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure in direct support to joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations

You will also execute in real time:

• In accordance with the contractual Service Level Agreements (SLAs), individuals must be able to conduct an initial analysis of reported outages and contact the DJOC Battle Captain within 15 minutes of receipt.
• Tracking of current outages that will impact the DODIN.  Examples include, but are not limited to: Fiber cuts, Equipment failures,  Facility outages
• Maintain positive knowledge of the status / restoral process of Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high level high capacity circuits/trunks and links.
• Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.
• Creation of network topologies and arch diagrams as needed.

Basic Qualifications:

• Active TS/SCI security clearance.
• Bachelor's degree in a relevant technical discipline and 4 years of overall related experience. Additional experience, education and training may be considered in lieu of degree.
• Experience with various Microsoft technologies such as MS Office 2013 (Word, Excel, and PowerPoint) and SharePoint
• Experience with system applications: Global Ticket Management System (GTMS) Remedy, World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS)
• Good oral and written communication skills
• Strong interpersonal, organizational and problem solving skills
• The individual needs to be flexible, dependable and be able to multi-task with priorities

 
Preferred Qualifications:

• Currently possess DoD 8750 certification at IAT level II, Security ce.
• Experience with support applications:
• Mission Assurance Decision Support System (MADSS)
• Integrated Network Management System (INMS)
• Direct Connect Online (DCO)
• SKIWEB
• ITIL V3
• Experience briefing Senior Leaders

Demonstrated experience of providing excellent customer service