What are the responsibilities and job description for the IT Support Specialist position at 1 Point System?
IT Support Specialist (Contract) – Irvine, CA (Onsite)
Location: Irvine, California (Onsite)
Job Type: Contract (40 Hours/Week)
Experience Required: 3–5 Years (Candidates with higher relevant experience may also be considered)
Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Work Environment
- 100% Onsite
- Irvine, California
- No travel required
Employment Details
- Contract Position
- 40 hours per week
- Competitive hourly compensation based on experience
Equal Opportunity Employer
Job Summary
We are seeking an experienced IT Support Specialist to provide Tier 1 and Tier 2 technical support for end users. The ideal candidate will have strong troubleshooting skills across Windows and macOS environments, experience supporting enterprise IT infrastructure, and a customer-focused approach to resolving technical issues.
Key Responsibilities
- Provide Tier 1 & Tier 2 IT support for hardware, software, and end-user issues.
- Troubleshoot Windows, macOS, laptops, desktops, mobile devices, VPN, and conferencing systems.
- Support user account administration, MFA resets, application access, and group permissions.
- Perform onboarding and offboarding activities, including device provisioning and access setup.
- Manage IT support tickets while maintaining accurate documentation and meeting SLA requirements.
- Escalate complex technical issues to appropriate infrastructure or security teams.
- Support device lifecycle management, including deployment, refresh, inventory, and asset returns.
- Maintain knowledge base articles and contribute to process improvements.
- Deliver excellent customer service through timely communication and issue resolution.
Required Skills
- 3 years of experience in IT Support, Service Desk, or End User Support.
- Google Workspace
- Strong troubleshooting experience with Windows and macOS.
- Experience supporting:
- Okta or Azure Active Directory
- Microsoft Intune
- JAMF
- VPN solutions
- Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
- Understanding of ITIL processes (Incident, Request, Escalation, Knowledge Management).
- Strong communication, documentation, and customer service skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
- Experience supporting both onsite and remote users.
- Strong analytical and problem-solving skills.
- Experience working in enterprise IT environments.