Business Analyst II

Role: Business Analyst II

Location: Houston, TX (onsite)

Duration: 12 months

Job Description:

Job Summary:

Provide overall management support for day to day operations for End User Services area.  The management support includes activities related to budget, contract negotiations, service level agreements, contract compliance, hardware and software asset tracking and retirements, cost flow analysis, and project status and cost tracking.  Additionally position will require technical knowledge for negotiating, tracking, ordering, and selecting computer related hardware and software.

Essential Functions:

•            Proficient in utilizing ServiceNow for ticketing, asset management and report generation

•            Audit software and hardware maintenance contracts to ensure appropriate billings

•            Develop and support Purchasing process for area including purchase reqs, vendor evaluation, vendor reviews, financial tracking, SAP processes, etc

•            Develop and contribute to various ad hoc analysis relating to improving operational efficiency  through advanced reporting and detailed analysis

•            Review and provide monthly volumes relating to Mobility, Multi-Function Devices and Computers, and enterprise software. 

•            Evaluate and process shopping carts for ordering equipment and software

•            Provide client support for Home Use related programs such as McAfee and Microsoft products

•            Use SAP for forecasting and budget entries, and reporting

•            Comprehends printer technical support and knowledgeable in Mult-Function Device processes

•            Knowledgeable in software license compliancy; including Microsoft

•            Facilitate periodic meetings with vendors responsible for desktop and telephony technology services to ensure compliance and adherence to SLA’s and other performance issues

•            Benchmarking and process improvement for the services provided within the end user services areas

•            Support Asset Management area insuring database accuracy of computer and software related equipment

•            Knowledge of financial systems, SAP, and budget a plus

•            Support, maintain, and report time tracking

•            Provide consultation to clients around IT financial/statistical data

•            Develop statement of work documents used as a basis to establish new contracts or renew existing contracts specific to End User Services

•            Analyze existing contracts to assess vendor compliance

•            Technologically intimate with IT industry trends and directions

•            Proficient in O365; including Outlook with exposure to Excel features

•            Maintain process and tracking for area chargeback

•            Knowledge of corporate policies and guidelines (Financial, Accounting, Purchasing & Logistics, etc.)

Basic Qualifications:

Education: 

Requires a minimum of a bachelor’s degree in Business Administration or related field OR equivalent work experience

Experience:

Requires minimum of 5 years previous experience in computer related industry or end user support processes; including financial background with administrative involvement to support life cycle of end user assets and services

Competencies:

1.          Business and Financial Acumen – Understand the impact actions and decision have on the bottom line of the enterprise.

            Understand drivers of profitability.

            Use resources efficiently.

            Demonstrate an understanding of how day-to-day activities impact CNP bottom line.

            Proactively look for and implement ways to reduce or contain costs where appropriate.

            Knowledgeable of technology enhancements and the efficiencies it brings to company operations

2.          Coaching and Development – Develop others’ capabilities to empower them to reach their potential.

            Seek opportunities to get input from others for continuous improvement.

            Provide honest and courageous feedback to others.

            Seek out and be open to feedback from others.

            Inspires, motivates and guides others toward achievement of growth and development goals

3.          Collaboration – Eliminate boundaries and drive common goals.

            Shares information proactively with others in order to achieve shared goals.

            Collaborates openly with others as a team player to accomplish company/organization objectives.

            Demonstrates understanding of the impact of own actions on other team members and/or other departments.

            Demonstrates behavior that allows others to contribute to their full potential.

4.          Connecting, Listening, and Sharing – Maintain open, active, two-way communication

            Proactively share and seek out ideas with others.

            Demonstrate openness and accessibility to others.

            Share thoughts and feelings in a direct, genuine, and respectful way.

            Demonstrate you have listened to and understand others’ points of view.

            Actively seek diverse perspectives.

5.          Customer Focus Through Service – Understand and exceed the expectations of internal and external customers

            Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer''s expectations.

            Accept responsibility for the quality of service delivered.

            Demonstrate commitment to continuous improvement of services.

            Readily readjust priorities to pressing and changing customer demands.

6.          Enterprise Mindset – Act in way that are best for the company as a whole

            Clearly understand the impact and implications of decisions to the company.

            Place organizational success above individual and team gain.

            Focus on efforts that add significant value and align according to priorities.

            Understand the big picture and the impact when executing plans and making decision.

7.          Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results

            Drive for results consistent with the organization''s vision, mission, and strategies.

            Demonstrate curiosity by challenging assumptions and questioning processes.

            Assess individual performance against a set of measurable criteria.

            Hold self and others accountable for verifying results and living the values.

            Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.

            Perform the duties and responsibilities of his or her position efficiently and effectively.

            Manages one''s own time, energy and abilities and leverages the use of technology for maximum performance.

8.          Steadiness—Demonstrate strength, poise, and an appropriate presence.

            Project credibility in adversarial situations.

            Make decisions confidently and wisely, after considering alternative courses of action.

            Handle conflict effectively.

            Remain focused and positive during periods of transition or uncertainty.

            Act to preserve relationships, even under difficult or heated circumstances.

            Publicly model behavior that supports the vision and values.

Working Conditions:

Physical Requirements

            Able to hear oral communication either in person or on equipment such as telephone or mobile phone.

            Able to operate a personal computer, either desktop or laptop, for extended periods

            Able to reach, grasp and move items.

            Able to sit, stand or walk for extended periods of time.

            Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects