What are the responsibilities and job description for the Lead Water Mitigation Technician / Insurance Restoration position at 1-800 WATER DAMAGE of Northwest Baltimore?
Company Overview
[PLEAD READ CAREFULLY] [ONLY APPLY IF YOU MEET THE QUALIFICATIONS]
YOU MUST KNOW HOW TO USE [ XACTIMATE - MICA ]
1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.
Job Summary
The PROJECT LEAD will work with technicians, mitigation and construction coordinators, and mitigation and construction supervisors to provide outstanding customer service. This position includes management of scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis by coordinators.
Responsibilities
Qualifications
Benefits/Perks
[PLEAD READ CAREFULLY] [ONLY APPLY IF YOU MEET THE QUALIFICATIONS]
YOU MUST KNOW HOW TO USE [ XACTIMATE - MICA ]
1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.
Job Summary
The PROJECT LEAD will work with technicians, mitigation and construction coordinators, and mitigation and construction supervisors to provide outstanding customer service. This position includes management of scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis by coordinators.
Responsibilities
- Intake new losses via phone, email, and fax.
- Sketch new losses in XM8
- Monitor updates in MICA for job status, documentation of communication from insurance and customer.
- Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
- Monitor field paperwork is completed and up to date.
- Update Dropbox daily with status updates, files, and move for finalized billing.
- Scheduling Subcontractors and Technicians for daily work.
- Ordering materials testing for mold and asbestos for jobs.
- Review work site and completed technician paperwork prior to releasing projects.
Qualifications
- High School Diploma or GED.
- 3-5 Years Insurance Restoration Experience
- MUST USE XM8
- MUST USE MICA
- MUST USE SYMBILITY
- Must maintain a valid Driver’s License and maintain a safe driving record.
- Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.
Benefits/Perks
- Paid Holidays
- PTO
- Paid Training
- Growth and Career Advancement Opportunities
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.