What are the responsibilities and job description for the Mitigation Coordinator position at 1-800 WATER DAMAGE of New York City?
Company Overview
1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.
Job Summary
The coordinator will work with technicians, the lead coordinator, and mitigation supervisor to provide outstanding customer service. This position includes scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis.
Responsibilities
- Intake new losses via phone, email, and fax.
- Manage Technician daily scheduling.
- Update DMS for job status, documentation of communication from insurance and customer.
- Gain approvals for projects from carriers/customers.
- Ordering materials testing for mold and asbestos for jobs.
- Reviews work site and completed technician paperwork prior to releasing projects.
Qualifications
- High School Diploma or GED.
- EXPERIENCE IN THE WATER DAMAGE RESTORATION INDUSTRY IS MANDATORY
- Must maintain a valid Driver’s License and maintain a safe driving record.
- Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem-solving ability.
- Must be able to stand; walk, sit, use hands to finger, handle, or feel – reach with hands & arms and talk or hear.
- Must be able to regularly lift and or move up to 25 pounds.
Benefits/Perks
- Paid Holidays
- PTO
- Paid Training
- Growth and Career Advancement Opportunities
Flexible work from home options available.
Salary : $22 - $26