TEAM OPERATIONS MANAGER

Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier. Over the past 10 years, the business has grown, and in 2020 it became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family. 

Today, Storage Squad helps students at 40 schools across 15 states – and we’re still growing! Our partner schools appreciate how we help students while reducing congestion in and around campus, and our students and families appreciate how we make move-in and move-out easier and less stressful.

The Manager oversees operations—including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving—to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment.

Key Responsibilities: 

• Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles.
• Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services.
• Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment.
• Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization.
• Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field.
• Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors.
• address client concerns, questions, and special requests with a solution-oriented and service-driven approach.
• Resolve operational challenges
• Maintain positive relationships with university partners, local vendors, and service providers.
• Ensure all projects are completed on time, within scope, and to a high standard of quality.
• Assist with physical labor and moving tasks during peak operational periods.

Additional Details: 

• Hands-on labor is required during the busy season.
• This is a seasonal, part-time role from MONTH to MONTH YEAR.
• Compensation is hourly, with potential bonuses based on financial and operational performance.

Requirements: 

• Valid Driver’s License
• Experience driving commercial vehicles a plus

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.