What are the responsibilities and job description for the General Manager position at 1-800 Hansons LLC?
Come Grow With Us
HANSONS has been one of the top home improvement companies for 35 years. What started as a small family business has grown into a multi-million dollar company delivering five-star customer experiences and top-quality products across 11 states and 18 locations. We’re proud of where we’ve come from and even more excited about where we’re going. If you’re a driven leader who thrives in a fast-paced, high-growth environment, we want to hear from you.
The Role
The General Manager is a key leadership position with overall accountability for branch operations in a geographic region. You’ll own the full picture- sales performance, installation execution, customer experience, team development, and financial outcomes. This is a high-visibility role for someone who can build and sustain a high-performing sales team, drive operational efficiency, and deliver consistent results. The GM partners closely with Corporate and field teams to execute company strategy and uphold Hansons’ standards at every level.
What We Offer
- $90–$110k /year
- Quarterly bonus opportunities
- Weekly pay on Fridays via direct deposit
- Health benefits eligible at 30 days
- 401k with company match eligible at 90 days
- Paid time off with unlimited rollover of unused hours
- Holiday pay eligible immediately
- Clear career path with tools and development opportunities- Regional Manager, VP of Sales & Operations, Chief Revenue Officer, and beyond
- Employee, friends & family discounts
- Incentive opportunities including Presidents Club trips for you and a guest
- Employee committees: Fun, Diversity, Well-Being, and Safety
What You’ll Do
Sales Leadership
- Recruit, develop, and lead a high-performing sales team, actively maintaining a talent pipeline to meet and sustain headcount goals
- Coach and motivate Sales Executives on strategies, closing techniques, and performance improvement
- Monitor individual metrics, manage lead assignment, and hold the team accountable to results
- Drive lead generation and ensure maximum market penetration across the branch territory
Operations & Installation
- Oversee scheduling of Measure and Service Technicians to keep jobs moving on time
- Build strong relationships with Installation Partners to ensure capacity, quality, and productivity
- Monitor installations for quality workmanship and coordinate with Corporate Scheduling to maximize efficiency
Customer Experience
- Own the customer journey from sale through installation, resolving escalations and driving five-star outcomes
- Achieve or exceed Net Promoter Score (NPS) targets through consistent, high-quality service
Team Leadership & Development
- Lead, coach, and develop branch employees through clear communication, performance management, and accountability
- Foster a culture of continuous improvement, integrity, and shared ownership of results
- Serve as the primary liaison between the branch and Corporate teams- Scheduling, Customer Relations, Service, and HR
Financial Performance
- Achieve branch revenue and profitability goals; manage collections, labor costs, and reprocessing
- Manage inventory to ensure timely installations and escalate supply issues as needed
- Review monthly performance scorecards with the Senior Executive Team
What We’re Looking For
- Bachelor’s degree in Business or related field
- 5 years of sales management experience with a demonstrated track record of results
- 2 years of general management experience
- Proven ability to recruit, lead, and develop a high-performing sales team
- Strong analytical skills; proficient in Excel and MS Office
- Excellent communicator- effective with frontline staff and senior leadership alike
- Proactive, organized, and energized by a fast-paced, high-growth environment
- Honest, ethical, and dependable
Preferred: Experience in home improvement or a similar in-home sales industry; background in branch or multi-unit operations
Schedule & Location
Full-time. Standard hours are Monday–Friday 8am–5pm and Saturday 8am–12pm, with flexibility for evenings and weekends as the role demands. Some local and statewide travel may be required.
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Salary : $90,000 - $110,000