What are the responsibilities and job description for the Branch Coordinator position at 1-800 Hansons LLC?
At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.
- Earn up to $22 per hour
- Weekly pay via direct deposit every Friday
- Health benefits available after 30 days of employment
- 401(k) with company match available after 90 days of employment
- Holiday pay available after 30 days of employment
- Paid Time Off (PTO) with unlimited rollover of unused accrued hours
- Company-provided tools, training, and resources to support your growth and development
- Opportunities for advancement within a growing organization
- Employee-led committees that help foster a fun, engaging, and positive company culture
- A supportive team environment focused on recognition, collaboration, and success
- Serve as the primary point of contact for customers throughout their project lifecycle
- Conduct welcome calls and establish clear expectations for the project process
- Provide installation-day communication and support
- Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
- Resolve customer concerns and escalate issues when necessary
- Schedule and reschedule installation appointments
- Maintain an optimized installation calendar and maximize crew productivity
- Confirm installation dates, customer readiness, material deliveries, and project logistics
- Manage scheduling changes due to weather, customer requests, or operational needs
- Complete project completion calls and payment collection activities
- Process payments through approved methods
- Ensure all project documentation is completed and uploaded accurately
- Support project closeout and escalation procedures
- Answer phones and assist customers, vendors, and visitors professionally
- Manage incoming and outgoing mail
- Order office supplies and support daily office operations
- Assist with onboarding activities and communication with corporate departments
- Help maintain efficient branch operations in support of the Branch General Manager and Operations team
- Process deposits and maintain accurate cash logs
- Upload required project and financial documentation
- Support insurance and project documentation processes
- Maintain accurate records and ensure compliance with company procedures
- High school diploma or GED
- Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Proficiency in Microsoft Office (Word and Excel)
- Ability to work independently and manage multiple priorities
- Must be at least 18 years old
- Experience in scheduling, operations, office management, or project coordination
- Familiarity with CRM or project management software
- Experience in the home improvement, construction, or service industry
At HANSONS, our culture is built around five core values:
- Get It Done – Fast, Right & Now
- Strive for Five – Go Above & Beyond
- Be a Problem Solver – Own It to Resolve It Today
- Care – Treat Everyone with Priority, Respect & Integrity
- Communicate – Call, Answer & Reach the Customer
We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.
Apply today and become an essential part of delivering an exceptional customer experience at HANSONS.
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Salary : $19 - $22