What are the responsibilities and job description for the Seasonal Key Holder position at 1-800-Flowers Family of Brands?
The Sales Associate promotes sales through suggestive selling, sharing product knowledge, and providing exceptional customer service. This position also helps maintain inventory stock levels, performs housekeeping duties, and assists in the execution of all merchandising strategies.
Responsibilities:
- Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm - while providing exceptional customer service.
- Maintain product knowledge and stay abreast of changes in product assortment.
- Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
- Participate in the management of store’s inventory and expense items, including minimizing product waste.
- Follow established policies, practices, and procedures including quality, sanitation, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
- Foster the brand image and reputation through impeccable personal presentation and attitude.
- Ring customer transactions using the POS system, actively sell add-ons at the cash wrap, and execute excellent selling procedures.
- Follow proper cash handling procedures.
- Follow proper dress code and sanitation (hand washing, etc.) procedures.
- Pursue Business to Business sales opportunities in the community according to established procedures.
- Other duties as assigned.
Qualifications:
Education: High school diploma or equivalent preferred.
Experience: Top candidates for this position will have retail experience providing exceptional customer service and performing multiple tasks in a fast-paced environment.
Knowledge, Skills and Abilities:
KNOWLEDGE COMPETENCIES:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS COMPETENCIES:
Service Orientation - Actively looking for ways to help people.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision –making.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
ABILITIES COMPETENCIES:
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Time Sharing – The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Speech Clarity — The ability to speak clearly so others can understand you.
Written Comprehension – The ability to read and understand information and ideas presented in writing.
Special Requirements:
- Frequent walking, standing, bending, stooping, sitting, crawling and lifting.
- Ability to stand 8-10 hours per day.
- Flexible work schedule, including weekends and holidays if needed.
- Ability to lift, push or pull up to 30 pounds on a frequent basis.
- May work in a cooler/freezer environment.