Order Processor

Napco, a member of the 1-800-FLOWERS.COM, INC. family of brands, is a key part of our floral operations, supporting multiple internal teams through accurate, timely, and detail-driven order fulfillment. We are seeking a dependable and highly organized Order Processor to support the Order Processing department, Accounts Payable, and Warehouse teams.

This role plays a critical part in ensuring orders, inventory, and invoices are processed accurately and efficiently across multiple departments. The ideal candidate thrives in a fast-paced environment, is extremely detail-oriented, and takes pride in delivering accurate, high-quality work while collaborating across teams.

Key Responsibilities

• Accurately enter manual orders provided by internal departments as well as web-based orders in an accurate and timely manner

• Manage and maintain the open order database, including releasing orders for shipping in a timely and optimal manner

• Troubleshoot and resolve issues related to inventory discrepancies, data entry errors, and order maintenance

• Process inbound inventory into the system and ensure all records are accurately maintained

• Invoice shipped orders and support billing accuracy across departments

• Manage, update, and input data into critical spreadsheets used by multiple departments

• Respond to intra-company communications, providing clear, accurate, and timely assistance to inquiries

• Collaborate closely with Warehouse and Operations teams to support order flow, inventory accuracy, and shipping timelines

• Provide data entry and invoice collation support to Accounts Payable and other operational teams as needed

• Maintain a high level of organization, accuracy, and attention to detail in all daily work

• Identify issues, apply critical thinking, and escalate concerns as needed to support operational continuity

Qualifications & Skills

• Extremely detail-oriented with a strong commitment to accuracy

• Dependable and punctual with a consistent attendance record

• Fast learner who adapts quickly to new systems, processes, and workflows

• Strong team player who collaborates effectively across departments

• Ability to multitask and prioritize in a deadline-driven environment

• Highly proficient in Microsoft Office Suite, with advanced skills in Excel

• Excellent verbal and written communication skills

• Strong 10-key typing skills with speed and accuracy

• Prior experience in billing, invoicing, order processing, or data entry preferred

• Strong problem-solving and critical-thinking skills

• Highly organized with strong time-management abilities

• Availability to work weekends up to three times per year, based on business needs

Qualifications:

• High school diploma or equivalent required

• 1 year of experience in order processing, billing, invoicing, data entry, or a related administrative or operations role preferred

• Strong proficiency in Microsoft Office Suite, with an emphasis on Excel

• Excellent 10-key typing skills with a high level of accuracy

• Ability to manage multiple priorities and work independently with minimal supervision

• Strong organizational skills and attention to detail

• Ability to sit, type, and work at a computer for extended periods of time

• Dependable and punctual with consistent attendance

• Ability to meet scheduling requirements, including limited weekend work as needed