What are the responsibilities and job description for the Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience position at 1-800-Flowers Family of Brands?
Position Overview
1-800-Flowers.com is seeking a Digital Product Manager to help transform and modernize the post-purchase customer experience. Partnering with cross-functional teams across Product, Technology, Operations, and Customer Experience, you will support initiatives that improve order tracking, delivery communications, recipient engagement, and customer confidence. This is a unique opportunity to drive meaningful change, work on high-impact digital experiences, and help shape the future of the gifting journey.
Key Responsibilities
- Drive the execution and delivery of digital product initiatives focused on the post-purchase customer experience, including order tracking, delivery communications, and recipient engagement.
- Translate business needs into clear product requirements, user stories, and acceptance criteria while managing priorities, dependencies, and roadmap deliverables.
- Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics teams to deliver seamless digital experiences across web and mobile platforms.
- Support the design and optimization of order management, shipment visibility, customer notifications, self-service capabilities, and recipient-facing experiences that improve customer satisfaction and reduce friction.
- Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality product delivery.
- Analyze customer feedback, behavioral data, service trends, and performance metrics to identify opportunities for optimization and continuous improvement.
- Support A/B testing, experimentation, and data-driven enhancements that improve engagement, increase customer confidence, and elevate the sender and recipient experience.
- Communicate project status, risks, dependencies, and recommendations to stakeholders while serving as a day-to-day partner for assigned product initiatives.
The expected range for this position is $90,000-95,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.
To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.
Featured benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Disability insurance
*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.
Qualifications:
Required Qualifications
- Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, or equivalent practical experience. Master’s degree preferred.
- 1 years of experience in digital product management, product coordination, e-commerce, customer experience, business analysis, digital operations, or a related role.
- Experience supporting digital projects, website enhancements, customer service tools, or customer-facing product initiatives.
- Familiarity with product delivery processes, including requirements gathering, user stories, testing, and feature implementation.
- Basic understanding of e-commerce order journeys, post-purchase communications, customer self-service, or delivery experiences.
- Strong organizational skills with the ability to manage multiple assignments, track deliverables, and meet deadlines.
- Analytical and problem-solving skills with the ability to interpret data, investigate issues, and suggest improvements.
- Proficiency with Microsoft Office applications, including Excel and PowerPoint; willingness to learn product and analytics tools.
- Strong written and verbal communication skills and the ability to collaborate across Product, Technology, Customer Experience, and Operations teams.
- Comfortable working in a fast-paced, collaborative environment with evolving priorities.
Salary : $90,000 - $95,000