What are the responsibilities and job description for the Customer Account Specialist position at 1-800-Flowers Family of Brands?
We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service, collections, and accounts receivable responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and ensure accurate processing of payments and adjustments. This is a fast-paced position that requires strong organizational skills, multitasking, and excellent communication abilities.
Key Responsibilities
Customer Service
- Handle customer inquiries regarding shortages, damages, incorrect shipments, order status order issues.
- Place orders for customers.
- Enter and update customer orders, including changes or special requests.
- Work with freight carriers and FedEx to resolve lost or damaged shipments.
- Issue call tags and coordinate product returns.
- Maintain customer files and assist with periodic file purging.
- Process credit card payments
- Checking Customer Serve emails as needed
- Showroom & Preshow assistants if needed
- Front desk as needed
Collections
- Manage a portfolio of customer accounts for past-due and current invoices.
- Contact customers via phone and email with payment reminders and account updates.
- Review and update customer account information to ensure accuracy.
- Track and document collection activities in spreadsheets and internal systems.
- Work with customers to review accounts and resolve payment discrepancies
Qualifications
- Previous experience in customer service, collections are preferred
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks.
- Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
- Detail-oriented with strong organizational skills.
- Team player with a customer-first mindset.
Work Environment
- Can be Fast paced during certain times of the year, especially during seasonal peaks.
- Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
- Regular interaction with customers, freight carriers, and internal departments.
- Open concept
- Security Fob Entry in the building