What are the responsibilities and job description for the Accounts Receivable Specialist position at 1-800-Flowers Family of Brands?
Role Overview
1-800-Flowers.com is looking for an Accounts Receivable Specialist to join our Finance team and play a critical role in maintaining healthy cash flow and strong customer relationships. This role owns the full AR lifecycle—from billing and cash application to collections and dispute resolution—while partnering cross-functionally to drive accuracy, efficiency, and continuous process improvement.
This is a hands-on role for someone who is detail-oriented, proactive, and comfortable balancing transactional work with customer-facing communication.
Key Responsibilities
Billing & Cash Application
- Generate and distribute customer invoices, statements, and dunning letters
- Post cash receipts and credit card payments accurately and timely
- Apply payments, process adjustments, and resolve misapplied payments
Collections & Account Management
- Monitor AR aging reports and proactively follow up on past-due balances
- Conduct collection outreach via phone and email with internal and external customers
- Escalate issues appropriately while maintaining strong customer relationships
Customer Support & Dispute Resolution
- Respond to billing inquiries and investigate discrepancies
- Partner with internal teams to resolve customer disputes efficiently
- Ensure a high level of service while protecting company financial interests
Reporting & Process Improvement
- Assist with AR reporting and month-end close activities
- Analyze trends, identify root causes of issues, and recommend process improvements
- Support ongoing optimization of AR workflows and systems
Cross-Functional Collaboration
- Work closely with Sales, Customer Service, and Finance teams to resolve account issues
- Communicate clearly and professionally with stakeholders at all levels
What Success Looks Like
- Payments are posted accurately and on time
- Past-due balances are actively managed and reduced
- Customer issues are resolved efficiently with minimal escalation
- Processes continuously improve through proactive problem-solving
- Internal stakeholders trust AR as a reliable, solutions-oriented partner
Why Join 1-800-Flowers.com?
At 1-800-Flowers.com, you’ll be part of a collaborative, fast-paced environment where your work directly impacts business performance. We value accountability, clear communication, and continuous improvement—and we empower our teams to make meaningful contributions every day.
Qualifications:
Required Qualifications
- High school diploma or GED required; Bachelor’s degree in Finance, Accounting, or related field preferred
- Previous experience in Accounts Receivable or a similar financial role
- Strong analytical skills with the ability to troubleshoot and resolve discrepancies
- Excellent written and verbal communication skills
- High attention to detail with strong organizational and multitasking abilities
- Ability to work independently while contributing effectively to a team environment
Preferred Qualifications
- Experience with Oracle and procurement platforms such as Ariba, DSSI, or Coupa
- Strong proficiency in Microsoft Excel and other Microsoft Office tools
- Experience supporting high-volume or complex AR environments
The expected salary range for this position is $50,000 to $72,000 yearly. The actual compensation will be determined by experience and other factors permitted by the law.
To ensure that we remain an employer of choice, we offer comprehensive and competitive health, wellness, and other benefits to regular and full-time team members. Benefits vary by location, average hours, and time with the company.
Benefits for this location include*:
- Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
- Flexible Spending Account
- Health Savings Account
- 401k retirement program
- Mental health resources/ Employee Assistance Program
- 80 hours of paid vacation time (accrued on an hourly basis)
- 9 paid holidays
- 30% employee discount across our family of brands
- Potential eligibility for annual merit-based wage increase, if applicable
*Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.
Salary : $50,000 - $72,000