Store Operations Manager

We are searching for a strong dedicated Store Operations Manager, you will play a pivotal role in leading, mentoring, and inspiring your team to excel and enjoy their work. You will be entrusted with both day-to-day operational management and strategic initiatives that drive the store's success.

This role is perfect for a motivated and customer-centric leader with strong interpersonal skills and a passion for the retail environment.

You will champion company culture and foster a positive work environment where the team feels empowered to achieve their best. Your experience and leadership will help shape the store's performance, ensuring smooth operations and an exceptional customer experience.

Key Responsibilities:

• Act as an Ambassador for the company, promoting and embedding its culture and values across the team.
• Lead by example, delivering a high level of customer satisfaction by providing exemplary service and support, and inspiring your team to do the same.
• Ensure full compliance with company policies, Health & Safety guidelines, and legal obligations at all times.
• Coach, mentor, and guide team members, offering hands-on support and professional development opportunities to drive team engagement and productivity.
• Take ownership of the store's performance by tracking and analyzing sales data across different product categories, ensuring that sales targets are consistently met or exceeded.
• Implement and oversee business strategies, identifying individual team members' strengths and allocating roles accordingly to maximize output.
• Manage and optimize operational plans, including stock control, budget oversight, and profit and loss monitoring.
• Establish clear communication pathways between store staff and senior management, providing regular updates, addressing challenges, and offering constructive feedback.
• Proactively resolve issues that arise within the team, while continuously working to improve processes and overall store efficiency.

Skills & Qualifications:

• At least 5 years of proven experience in managing teams of 10 or more in a fast-paced retail environment.
• A confident and motivational leader who excels in driving team performance and achieving high operational standards.
• Strong commercial and business acumen, with a track record of meeting and exceeding sales and operational goals.
• Experience in rota planning, budgeting, and understanding future staffing requirements based on store forecasts.
• Expertise in team building, with the ability to create a collaborative and positive working environment that fosters professional growth.
• Experience in delivering exceptional customer service, ensuring that every customer interaction leaves a lasting impression.
• Ability to make quick and effective decisions, prioritizing customer needs in a dynamic and fast-moving environment.
• Knowledge of Planogram development and execution, with the ability to create efficient floor plans for maximum sales impact.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to interact with staff and senior management effectively.
• A proven track record of success in team management, demonstrating the ability to develop, motivate, and nurture individual team members.