AIS Field Service Engineer

Our Field Service Engineer will join a team of 4 experienced engineers providing technical support to Automated Infusion Systems (AIS). A structured training programme will be put in place for the successful candidate incorporating certified manufacturer training courses in conjunction with hands on experience working alongside senior engineers on customer sites and B. Braun’s central Workshop. You will be challenged in this role to develop and establish expertise in the B. Braun infusion equipment and technology. This is a unique opportunity to work within a dynamic, collaborative, and professional engineering team with exposure to cooperate on projects with our international colleagues.

Job Title: Field Service Engineer (AIS)

Reporting to: Healthcare Technology Manager for AIS

In this role your core responsibilities will include:

• To engage in the technical repair, both preventative and corrective, of Infusion devices, accessories and software at customer sites or other locations.
• To lead or assist with on-site Installation and Commissioning requirements for infusion equipment.
• Lead and assist in Field and Workshop projects for Updates and Upgrades of Infusion Devices and related software applications.
• To undertake technical and user support training (both locally and in Germany) for B. Braun products and any other relevant equipment.
• To develop and maintain a level of technical competency to work independently and confidently.
• Willingness to learn and embrace emerging technologies in the dynamic environment of modern medical devices.
• To be commercially aware and market orientated.
• Required to travel to our customers throughout the 32 counties of Ireland.
• Flexibility to carry out repairs and technical checks in our Dublin based workshop as required.
• To work as part of a team in the achievement of team/organisational objectives for both Technical Service and Sales teams.
• To work with colleagues in the administration of spare parts stock and other record keeping duties.
• To engage and understand the policies and procedures associated with the business.
• To work with the team in any other activities which will benefit the team and the customer.

Key Skills:

• Ensures attention to detail.
• Contributes to the team, readily helps, or co-operates, encourages reasonable relationships within their team.
• Demonstrates problem solving ability. Uses a structured problem solving process to obtain results. Clearly identifies root causes of problems. Uses appropriate analyses to generate a variety of options. Evaluates solutions to determine the most suitable course of action.
• Can build rapport. Is outgoing and positive to customers. Relates well to other members of the work team or customers. Displays enthusiasm and is understated in approach.
• Is open and receptive to other people, picks up other peoples’ immediate feelings and emotions and can communicate basic information effectively and efficiently.
• Can deal with several tasks at once, is able to cope with most normal situations, is seen as a reasonable individual capable of a healthy give and take relationship. Other individuals can present sensitive ideas in their presence. Is willing to compromise without compromising integrity.

Basic Requirements:

• Qualified in electronic / electrical / mechanical / biomedical engineering or similar technical discipline
• Strong I.T. and communication skills essential.
• Previous experience in infusion device technical services (maintenance & repair) and I.T. hardware is desirable.
• Comfortable working in a clinical setting and interacting with allied health professionals (e.g. nurses, doctors, biomed engineers)
• Familiar with relevant E.U. Directives for medical devices, e.g. MDR, EN 60601, I.S.O. quality standards.
• Full clean driving license
• Requirement to travel regularly throughout Ireland, and further as the need arises

Location: Nationwide

In return we will provide the following benefits:

• 25 Days Annual Leave (Increasing with service).

• Bonus Scheme.

• Company car (or car allowance).

• Company Pension Scheme.

• Paid Health Insurance.

• Recognition and Long Service awards.

• Health and Well-being Allowance.

• Financial Further Education Support.

B. Braun Medical Ltd. | Paula Cullen | 353017091806