Are you an analytical expert with a passion for delivering exceptional customer service and managing commercial conditions? As an O2C Order & Commercial Conditions Senior Analyst at Sanofi, you will play a crucial role in managing order processing and commercial conditions for our Consumer Healthcare business across Europe and the MEA region. Your expertise will drive operational excellence, compliance, and customer satisfaction. 

Key Responsibilities: 

• Administer customer orders to achieve agreed order cycle time and perfect order ratio.  

• Investigate and resolve invoice disputes or discrepancies by coordinating with relevant departments. 

• Maintain and update commercial agreements and conditions in the contracting tool.  

• Troubleshoot technical issues on different order entry/invoicing channels. 

• Request maintenance of master data fields linked to customer interfaces.  

• Identify process improvement opportunities through elimination of redundant activities. 

• Have language proficiencies in English and Italian (both written and verbal). 

• Have a strong understanding of E2E Order to Cash processes, customer service mindset, and knowledge of order processing and customer service/contract management. 

• Have knowledge of order processing and customer service/contract management or similar 

• Be hands-on with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel. Experience with Optical Character Recognition solutions is advantageous. 

• Be an excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with internal stakeholders. 

• Be able to show that you are self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset. 

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team 

• Access to internal recruitment and development libraries - you can create your own career path within Sanofi; your professional development will be supported purposefully 

• An attractive package of benefits 

• Employee Assistance Program (mental health support, legal and financial consulting) 

• Gender neutral paid parental leave 

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.
We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.
That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.
Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.
This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.
We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.
Join us on our mission. Health. In your hands.