Job Posting for Specialist, Responsible Gaming at Melco Resorts & Entertainment
Specialist, Responsible Gaming
locations
COD Mediterranean, Limassol
time type
Full time
posted on
Posted Today
time left to apply
End Date: June 29, 2025 (30 days left to apply)
job requisition id
REQ11781
REQ11781 Specialist, Responsible Gaming (Open)
POSITION SUMMARY:
The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.
PRIMARY RESPONSIBILITIES:
Conducts the RG Induction training of all staff
Conducts the Advanced RG Training
Conducts the training for Responsible Gaming Ambassadors
Conducts the Refresher trainings
Draft Standard Operating Procedures, workflows and policies, according to law & regulations
Maintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.
Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach procedures
Perform verification of RG logged incidents
Conducts electronic-draw RG checks
Generates reports to Responsible Gaming Manager
Performs administrative tasks as directed
Performs the daily and monthly Internal Evaluation reports.
Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.
Evaluates interaction process and prepares associated reports
Collects and produces reports in relation to age verification
Reports any identified problem gaming trends
Monitor problem gambling indicator and update customer account details with necessary information
Identifies and suggests changes/improvements to the RG program
Helps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirements
Performs any other duty as allocated by the Manager in his/ her area of responsibility
Assists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and procedures
Assists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)
Manages the Local Employee Responsible Implementation Committee
QUALIFICATIONS:
Experience
Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industry
Legal background is considered an advantage
Experience in the casino environment is considered an advantage
Education
Appropriate tertiary qualifications
Skills / Competencies
Displays a high commitment to excellence and continual improvement
Motivated to achieve business objectives and common goals
Works as a team member
Analytical skills
Achieves agreed objectives and accepts accountability for results
About Us
Melco Resorts & Entertainment Limited
(“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.
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