Managed Services Analyst

BIOAXIS Healthcare, an IQVIA business, the largest company that specializes in the provision of high-quality Patient Education and Care Services, through patient support programs, is seeking for a Managed Services Analyst.

Essential Functions

• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Provides support on Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests for Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications:

• 
  Bachelor’s degree in Computer Science, Software Engineering, Mathematics, Statistics, Physics, or a related field

Skills:

• Knowledge of cloud computing platforms such as AWS, GCP, or Azure

• Knowledge of programming languages such as Python, Java, and SQL

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com